InGenius is a computer telephony integration innovator that connects your existing Cisco phone system to Salesforce or Microsoft Dynamics CRM. We recently released the latest version of our flagship product, InGenius Connector Enterprise 5.0. The upgraded solution is focused on innovations for Salesforce customers, including support for Salesforce Lightning, the integration of Salesforce Omni-Channel work items directly within the InGenius interface and updated Salesforce report packages.

 

Support for Salesforce takes a leap forward with Lightning support for Salesforce Sales Cloud, and Omni-Channel work items integrated directly within the InGenius console in Salesforce Service Cloud. InGenius is committed to innovating in lockstep with Salesforce, and today’s software release ensures customers can take advantage of the platform’s latest features. With the combined technology of InGenius and Salesforce, handling inbound and outbound calls on your Cisco phone system is easier than ever.

 

With the ready-made reports in InGenius Connector Enterprise 5.0, organizations can easily get insight into phone agent productivity. According to Dimension Data’s recent Global Contact Centre Benchmarking Report, “Analytics will be key in the next 5 years, but 40% have no capability.” InGenius addresses this by delivering critical telephony data to Salesforce reports, which enables agile decisions and improved performance results for contact centers.

 

“InGenius is in tune with the needs of sales and service organizations, and their phone agents, as we’re 100% focused on computer telephony integration,” said Dale Gantous, CEO of InGenius. “InGenius was first to market with an Open CTI solution in 2012, and we’re making sure we continue that success with InGenius Connector Enterprise 5.0 by delivering practical metrics and by enabling full use of Salesforce solutions with CTI. Our customers are looking for maximum return on the investment they’ve made into their CRM and their phone system, and we’ve released a product that can help them fulfill that goal.”

 

With continuous improvements to the intuitive InGenius user interface, the new 5.0 release brings benefits to both Salesforce and Microsoft Dynamics CRM users.

 

Existing InGenius customers are entitled to an upgrade to InGenius Connecter Enterprise 5.0 as part of their subscription.  Simply contact customer care at icesupport@ingenius.com. For new users that want to see how InGenius can work with their phone system, request a demo at http://www.ingenius.com/book-a-demo/.