AnsweredAssumed Answered

reports broken down by day?

Question asked by mhirschm on Jun 26, 2014
Latest reply on Jul 2, 2014 by gcheria

Hello @all,


Some questions I cannot seems to find a "simple" report for?


  1. Can I create (save as and then edit, I know) the ability to use the 'Contact Service Queue Activity Report by CSQ' reporting on the previous week broken down by 'weekday’ and the CSQ.
  2. Can I create a report based on the number of calls  (internal and external) and outgoing calls from the agent groups linked to the CSQ's. Split the internal and external outgoing calls and information about the (average / total) length of the calls.
  3. Can I create a report based on an agent with information broken down per week per weekday. With regard to the data input and logout times, number of processed calls, averages, idle time, etc.
  4. Can I create a report based on a employee level about 'cause occupied "and" unanswered calls.