Please join us on January 31st to learn how your company can leverage Context Service to deliver seamless customer experiences to your customers. This Webinar is a follow up of the introductory session presented at Cisco Live US last year, BRKCCT-1005 and will focus on how to use and maximize Context Service to provide a complete view of a customer's journey enabling companies to deliver a true omni-channel experience to their customers. This webinar will include a comprehensive step-by step demo on how to use Cisco Contact Center products with Context Service.
Prerequisites: You must have a good understanding of Cisco Contact Center applications, particularly scripting in CVP or CCX. You also should try review Cisco Live US 2016 session posted here https://www.ciscolive.com/us2016/connect/sessionDetail.ww?SESSION_ID=5480 or review the basics of Context Service data model posted here http://www.cisco.com/go/contextservice.
Don’t miss this great opportunity on January 31st to understand how your company can configure Context Service to deliver an omni-channel experience to your customers.
Click here to attend this webinar! Looking forward to seeing you there!