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Document created by kquon on Nov 16, 2016Last modified by kquon on Nov 28, 2016
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Putting Customer's First

Vision

A partnership across Operations to deliver the perfect experience to Cisco’s Customers & Partners through their Cisco Journey from quote request to product & service delivery, and post-delivery purchase order support.

 

Goals

  • Differentiated Customer Experience: Deliver an additional level of service for top accounts, such as co-planning and tiered service levels
  • Frictionless Engagement for Customer: Timely and accurate response to customer needs; minimal effort for customers to engage with Cisco
  • Proactively Delivering What Customers Value: Understanding customers' expectations and priorities; delivering outstanding operational excellence based on measures driven by our customers' needs
  • Customer Centric Culture: Customer centricity in our DNA through alignment of priorities to Customer needs

Contact us: cx_customer_sat@cisco.com

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