A partnership across Operations to deliver the perfect experience to Cisco’s Customers & Partners through their Cisco Journey from quote request to product & service delivery, and post-delivery purchase order support.
- Differentiated Customer Experience: Deliver an additional level of service for top accounts, such as co-planning and tiered service levels
- Frictionless Engagement for Customer: Timely and accurate response to customer needs; minimal effort for customers to engage with Cisco
- Proactively Delivering What Customers Value: Understanding customers' expectations and priorities; delivering outstanding operational excellence based on measures driven by our customers' needs
- Customer Centric Culture: Customer centricity in our DNA through alignment of priorities to Customer needs