Change Staffing Owner
The Staffing Owner defaults to the Primary Queue Member. This can easily be updated on the staffing tab of the request properties.
1. To update the Staffing Owner, open the Properties panel by “Single Clicking” on the record in which you want to update the Staffing Owner.
Using the Navigation Arrows found in the properties header, scroll to the right until you see the staffing tab. Click to select Staffing.
You will see a field for Staffing Manager. Please select the appropriate staffing manager from the list of values.
Note: Only those with staffing responsibility will display in the List of Values.