I've submitted a CPOC request, what happens next?

Version 3

    Thank you for submitting a request to the CPOC.  We will do our best to meet your request and understand that you would like to confirm a date as soon as possible.


    What's next:

    1. You should have received an automated confirmation that you have submitted your request.  Note: this automated email does not confirm the requested event.
    2. A scheduler will touch base with you regarding your request within 2 business days of submitting the request.
    3. Depending on the type of request, you may need to provide some or all of the following (communication and documentation should be placed in the chatter feed of the CPOC request):
      • Network Diagram
      • Equipment List that matches the network diagram
      • Test tool requirements
      • High level test objectives
      • Any special test needs (e.g. DMZ access, non-standard tools, 3rd party equipment, etc)
    4. Based on the information and resource availability, the scheduler will then provide a confirmation of resources and a proposed date for your scheduled CPOC visit.
    5. Upon final confirmation from the account team and customer, the request can be officially scheduled.