FAQs - APJ Partner

Document created by amnair on Jul 26, 2016Last modified by amnair on Jul 27, 2016
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Q: How do I enroll in Cisco Shogun?

A: Shogun APJ is an invitation only program. Please contact your local Partner SE if you are interested.

Once you receive the invitation ,visit www.CiscoShogun.com and click “Register.” Then, type in your registration code and follow the steps.


Q: How do I earn points?
A: You can earn points by submitting Cisco Network Assessments claims, completing certification and more on the Cisco Shogun website:


    • Submit a claim for an APIC EM Sales Order or APIC EM Deployment – 50,000 points
    • Complete your DNA Certification – 40,000 points
    • Achieve an APIC Proof of Concept – 40,000 points
    • Complete a DNA Pitch with DCloud Demo – 20,000 points
    • Submit Network Assessments – 20,000 points 


Q: How many points are Network Assessments worth?
A Network Assessments are worth 20,000 points.


Q: Where do I redeem points?
A: Points can be redeemed for goods, gear and Learning Credits* on the Outstanding Performances® Awards Catalog.www.CiscoShogun.com.


Q: Where do I redeem my Learning Credits?

A: If you are located in Japan or work for a company that cannot redeem for tangible awards due to legal restrictions, you can buy Learning Credits in the catalog and spend them on Cisco training to receive higher levels of certification. You can also buy event passes to Cisco Live in Japan.


Q: Do my points expire?
A: Points issued in this program year will expire 60 days after the conclusion of the following program year.


Q: How many Network Assessments can I submit?
A: Each participant can claim five Network Assessments per Cisco Deal ID. Each quarter has a finite number of points that are available, so, if possible, submit your claim early in the quarter.


Q: What is the difference between Cisco Shogun and Cisco Rewards?

A: Shogun was created by SE's for SE's. Cisco Rewards is for account managers. The entire Shogun program team is comprised of SE's. It is run by the SE organization, not by marketing.


Q: Can I participate in both Cisco Shogun and Cisco Rewards?

A: They are two separate programs and there is no reason you can't participate in both.


Q: Can Account Managers participate?

A: If you sign up for the site, we are going to take your word that you are an SE. Just remember that Meiyo (honor) is one of the seven virtues of the Bushido Code we ask our shogun to live by.


Q: How do I see what prizes are available?

A: Here are some examples. If you want to see the entire catalog. you can register on ciscoshogun.com and look at the reward catalog. You can also contact your Cisco Channel SE for a demo: partner-se-rewards@cisco.com


Q: I own/manage a Cisco/Partner and I my company's policy does not allow our people to participate in vendor rewards programs. Can I opt my company out?

A: Yes. Please email the team at partner-se-rewards@cisco.com


Q: If I change jobs, can I still keep my points?

A: Yes. If you go to work for another Cisco partner, then you can keep earning them. If you go to work for a Partner that has opted-out of Shogun, you can keep the points you earned but won't be able to earn more points.



Q: What if I have a question not answered here?

A: Use the "Ask Cisco Shogun" widget on the community home page or email the team at partner-se-rewards@cisco.com


Network assessment offer specific questions:


Q: How do I find out more about the Cisco Funded Network Assessments (CFNA) program?

A: Right here: http://www.cisco.com/go/ignite


Q: What if two people claim credit for the same assessment?

A: We will give it to the person designated in the "Partner SE Name" field in the SIRE tool (so make sure you Cisco SE inputs your name in the nomination tool). If there is no name in the SIRE tool, then we will reach out to both parties to try and sort out a solution.


Q: How long will it take for me to get my points once I submit my assessment priority code?

A: We will issue your points once our Network Assessments team has fully approved and paid the assessment. Some of them are processed in batches at the end of our fiscal quarter. Therefore, if you compete an assessment at the beginning of a quarter, you may have to wait a couple months to get credit. We wish we could do it faster but that is just the way it is.  For your reference, here is how Cisco's fiscal quarters fit on the calendar: Q1: Aug-Oct, Q2: Nov-Jan, Q3: Feb-Apr Q4: May-Jul


Q: Can I earn points for doing multiple network assessments at the same customer?

A: YES! Say, for example, you do 3 assessments at the same customer. If the SIRE team approves all 3, then you will get 20,000 points each for a total of 60,000 points!



For information on the Cisco Funded Network Assessment Program go to: https://communities.cisco.com/groups/cisco-shogun