What are the benefits of being in the Cisco Collaboration and Contact Center User Groups?

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    Discover Cisco User Group Benefits

    The Cisco Collaboration User Group is predominantly virtual. Through exclusive webinars conducted through Cisco WebEx and MeetingPlace, Cisco customers and partners can learn collaboration best practices, gain early access to information about new product and solution releases, influence roadmaps, and hear directly from Cisco executives and technical experts. Private online spaces enable user group members to discuss user group issues. The annual Cisco LIVE conference enables members to meet in person.


    Additionally, Cisco Contact Center customers can join the Cisco Contact Center User Group. Membership to both is free!


    Cisco Collaboration User Group benefits
    Photo APrivate Online Community Spaces to Engage
    Once you become a member, this area of the community provides access to private spaces where you can interact and share information with other Cisco Collaboration User Group members about user group activities and topics.
    Monthly Webinars for Continued Education
    Webinars focus on current announcements, industry direction, and requested educational topics. These interactive one hour sessions include Q&A with the speakers during the webinar and follow-up Q&A within the private community.
    Deep Dive Webinar Series to Delve into Technical Details and New Product Announcements
    Each webinar in the series discusses one technical topic in a detailed session presented by technical experts. These open-forum sessions enable interactive discussions with live Q&A during the session and follow-up Q&A within the private community.
    Additional User Group Benefits for Cisco Customers:
    Virtual Office Hours to Connect with Cisco Product Teams
    Want near real-time answers from a Cisco product manager or engineer?  Post a question in the private user group community during their "office hours" and you'll get one.  Connect with them to ask questions or provide product feedback.
    Feature Feedback to Influence Product Direction
    Have a suggestion for improving Cisco products? We want your input! Discuss your suggestions and those from other customers in a private community space. Submit your suggestions for product management consideration. Periodically participate in prioritization of all requests.

    Beta and Early Field Trial Opportunities
    Customers get hands-on early access to new release products by participating in our beta trials. Opportunities are posted to the private community space with sign-up to request participation. User group members receive early notice of beta opportunities.

    Cisco Contact Center User Group benefits
    Contact Center customers can join the Cisco Contact Center User Group. In addition to receiving Cisco Collaboration User Group benefits, Cisco Contact Center User Group members get access to an online community space focused only on Contact Center and accessible only by Cisco Contact Center User Group members.