FAQ

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    • What are the steps in visiting a CPOC lab?
    • What are my role and responsibilities during a CPOC?
    • What does a CPOC experience cost the customer?
    • Not including lead time, how long does it take to plan and execute a typical CPOC?
    • How does CPOC schedule customers?
    • Which lab should I bring my customers to?
    • What test offerings does the CPOC have?
    • How do I know if a PBST is the right choice for my customer?
    • If my customer does not have a test plan, how do I build a test plan to execute in the CPOC lab?
    • Does CPOC allow customers to bring third party network equipment and/or test tools into the lab to be used for testing?
    • How are security and privacy for your customers' information protected?
    • Do the CPOC Labs have meeting rooms for customer presentations, lunch or customer planning meetings?
    • What food and beverage services are available?
    • How do I obtain lab access while at the CPOC facility?
    • What system do the CPOC labs use for inventory and reservation of equipment?

    What are the steps in visiting a CPOC lab?

    • Decide which CPOC service is appropriate for your customer.
    • Complete a visit request form. Please note that you are required to include a test plan outline and a network diagram. Once the visit request is submitted, you will receive an email confirmation with further instructions.
    • The scheduler of the appropriate lab will contact you for further clarification of your test plan. Based on the complexity of the visit and availability of CPOC resources, you may be assigned a date for the visit.
    • Once a CPOC engineer is assigned to your visit, he or she becomes your primary contact to finalize the test plan and visit details.

    What are my role and responsibilities during a CPOC?

    There are three phases in the CPOC visit process. The first is planning, which requires the interaction between the engineer, the account team and the customer. The second is setup followed by the testing phase.


    Planning

    CPOC EngineerAccount Team and Customer
    Owns entire CPOC process and manages the timelineSE writes test plan using CPOC template and provides drafts at stated deadlines
    Manages the equipment requirements and secures the CPOC equipment for testingCustomer provides detailed, prioritized testing requirements and ongoing input
    Advises the account team on test plan detail, scale and time allocationEstablish well defined goals and criteria for success
    Schedules and facilitates periodic status updates


    Setup
    The account SE and CPOC engineer build and configure the network and prepares for customer arrival. Customer contact is available to consult if questions arise.


    Testing

    • Customer completes testing as described in the test plan.
    • SE ensures that results are collected and added to test plan.
    • CPOC Engineer provides technology and lab support.
    • Customer completes CPOC survey.
    • SE and CPOC Engineer clean up lab and equipment upon test completion.

    What does a CPOC experience cost the customer?

    Nothing. Cisco considers CPOC Services to be an investment in our customers' business; however, customers are responsible to pay for their travel expenses.

    Not including lead time, how long does it take to plan and execute a typical CPOC?

    phased_approach.gif

    How does CPOC schedule customers?

    It is on a first come first served basis and is based on the availability of lab space, equipment requested and personnel.

    Which lab should I bring my customers to?

    All CPOC locations have similar capabilities. The US CPOC locations are available to any customer from any theater worldwide. However, the CPOC facilities outside the US are funded directly by their theater and therefore only provide free services to customers within that theater. A system is being put in place to allow customers outside of their theater to visit those CPOC locations for a fee. Check with the local contacts in those locations for details. Based upon that, choose the lab that provides the CPOC service you require and is most convenient and available to your customer. Check the CPOC Homepage for a list of locations.

    What test offerings does the CPOC have?

    Please visit this page for detailed information on our offerings. Also, please and visit this page for completed test results/publications (internal login required). You can also browse our available Pre-Built Static Tests here.

    How do I know if a PBST is the right choice for my customer?

    A PBST (Pre-Built Static Test) will work in the following cases:

    • Customer is not sure about final network design and wants to see something now to get started.
    • Customer has delays in a new networking project timeline and account team needs to demonstrate something to keep sales momentum going.
    • Customer's proposed network design is very similar to what is presented in the PBST and customer is happy with features/tests that can be done with the demo.

    A PBST may not work if:

    • Customer has very specific testing requirements, particularly in terms of scalability and performance.
    • Customer has a specific network design in mind and account team must demonstrate it or lose the deal.
    • Customer is content with current hardware design but requires many additional features that are not currently configured in the PBST.

    If my customer does not have a test plan, how do I build a test plan to execute in the CPOC lab?

    You can use our Test Archive page to build a test plan based on common modules. There are also completed test plans with results in our Case Studies database.

    Does CPOC allow customers to bring third party network equipment and/or test tools into the lab to be used for testing?

    Yes, they are allowed to bring in third party network equipment or test gear if required to perform their tests. However, in this case, the customer or account team must identify an expert who has experience and can configure and run the third party equipment.

    Performance bake-offs between Cisco gear and other vendor gear are NOT performed in CPOC labs.

    How are security and privacy for your customers' information protected?

    Each customer demonstration room is secure and requires Cisco badge access for Cisco personnel only. The Cisco account SE must accompany customers in and out of secure areas. In some locations, the CPOC area is accessible only by Cisco personnel and specially badged customers. Conference rooms are also Cisco badge accessible for secure and private meetings. All customer information (soft and hard versions) is treated as Cisco confidential.

    Do the CPOC Labs have meeting rooms for customer presentations, lunch or customer planning meetings?

    The CPOC labs have conference rooms for up to approximately 20 people. To conduct meetings, give presentations or have customer lunch catered in, these meeting rooms need to be reserved in advance. Please indicate your need for a conference room and dates needed when you complete the visit request form.

    What food and beverage services are available?

    CPOC covers the expense of a continental breakfast setup each day of the customer week. Regarding lunch, vouchers are be available for charging Cisco Cafe purchases to your department, or it may be possible to have lunch catered to the lab. Please contact the administrator at the CPOC facility where the visit will take place for details, options and arrangements.

    How do I obtain lab access while at the CPOC facility?

    It is mandatory that you complete the Cisco Systems Laboratory Safety and Cisco ESD Awareness training modules before you can be given lab access. Once you have successfully completed both, you can request lab access from the engineer assigned to your lab. Click here for links to both trainings or go to the EMS and search for the following Offering IDs: WBT000125603 and WBT000126915.

    What system do the CPOC labs use for inventory and reservation of equipment?

    LabMan2 is an online tool used by various labs at Cisco to control inventory, reserve equipment, manage loaners/RMAs, run reports, etc. You can download a full presentation about this application here.

    labman2.bmp

     

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