Agent Greeting

Version 1
    This document was generated from CDN thread

    Created by: ED VILLARREAL on 26-03-2013 08:11:06 AM
    Does anyone know if the agent greeting feature is supported in Finesse 9.1?

    Subject: RE: New Message from ED VILLARREAL in Cisco Finesse - General Questions: Ag
    Replied by: David Lender on 26-03-2013 08:50:43 AM
    Agent greeting is NOT supported by Finesse 9.1

    Subject: RE: New Message from ED VILLARREAL in Cisco Finesse - General Questions: Ag
    Replied by: Theodore Phipps on 26-03-2013 09:32:54 AM
    David Lender:
    Agent greeting is NOT supported by Finesse 9.1

     
    Finesse DOES support agent greeting with two caveats:
    - CTI-OS has a button where the agent can enable/disable the greeting.  Finesse doesn't have this functionality
    - CTI-OS has a button where the agent can press the button to record a new greeting.  This button is the dialed number of an IVR script.  Finesse doesn't have a dedicated button for this function.  Instead, the customer could create a phonebook entry in Finesse to record the greeting.  the agent would call the number and record the greeting.