Agent inbound/oubound call detail report

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Created by: Sarah Barnes on 11-03-2013 12:27:51 PM
Has anyone created an Agent report that gives a detail log by agent of inbound and out bound calls with numbers called, time stamps, length of call etc.
If not - which tables would you recommend to create such a report.
Thanks Sarah

Subject: RE: Agent inbound/oubound call detail report
Replied by: Anne Garrison on 11-03-2013 12:33:10 PM
You would have to use the TCD tables for that kind of information.

Subject: RE: Agent inbound/oubound call detail report
Replied by: Sarah Barnes on 12-03-2013 08:41:06 AM
THanks Anne, is this something you have done yourself?
 
 
 

Subject: RE: Agent inbound/oubound call detail report
Replied by: DARREN SEMMLER on 12-03-2013 05:40:56 PM
Sarah,       Attached are a couple of reports that I have used before.  It should work on most systems, but might need a bit of tweaking.. Darren

Subject: RE: Agent inbound/oubound call detail report
Replied by: Sarah Barnes on 13-03-2013 05:36:18 AM
Thanks Darren, I am not that great in creating Custom reports from scratch, so this is extremely helpful. will play around with it to get what I need :-).

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