Agent inbound/oubound call detail report

Version 1
    This document was generated from CDN thread

    Created by: Sarah Barnes on 11-03-2013 12:27:51 PM
    Has anyone created an Agent report that gives a detail log by agent of inbound and out bound calls with numbers called, time stamps, length of call etc.
    If not - which tables would you recommend to create such a report.
    Thanks Sarah

    Subject: RE: Agent inbound/oubound call detail report
    Replied by: Anne Garrison on 11-03-2013 12:33:10 PM
    You would have to use the TCD tables for that kind of information.

    Subject: RE: Agent inbound/oubound call detail report
    Replied by: Sarah Barnes on 12-03-2013 08:41:06 AM
    THanks Anne, is this something you have done yourself?
     
     
     

    Subject: RE: Agent inbound/oubound call detail report
    Replied by: DARREN SEMMLER on 12-03-2013 05:40:56 PM
    Sarah,       Attached are a couple of reports that I have used before.  It should work on most systems, but might need a bit of tweaking.. Darren

    Subject: RE: Agent inbound/oubound call detail report
    Replied by: Sarah Barnes on 13-03-2013 05:36:18 AM
    Thanks Darren, I am not that great in creating Custom reports from scratch, so this is extremely helpful. will play around with it to get what I need :-).