CUIC 9.0.2 - Report on agent external outbound calls

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Created by: EU UC Support on 27-02-2013 08:04:00 AM
Hi All,

Is there a field/report that i can use to create a real time report that shows the amount of outbound calls are made by an agent? These are not dialler calls, just calls manually made by the agent. There seems to be a field called "outExtnCalls" which is a historical field i believe. Is there any way to create something in a real time report?
 
Thanks

Subject: RE: CUIC 9.0.2 - Report on agent external outbound calls
Replied by: Mohamed Salim on 04-03-2013 11:26:58 AM
For Real Time Report on Outbound calls :  Use Call Direction in Agent Real Time table.
For Historical Report for Outbound Calls : Use PeripheralCallType = 9

Subject: RE: CUIC 9.0.2 - Report on agent external outbound calls
Replied by: Edwin Andrews on 04-03-2013 11:04:58 AM
WHERE Termination_Call_Detail.PeripheralCallType in ('9')

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