Non-gadget sample proxy

Version 1
    This document was generated from CDN thread

    Created by: Absaar Javed on 27-02-2013 02:55:01 AM
    I need to run finesse non-sample gadget in the following environment:
    Non-sample gadget is hosted on my localhost.
    Finesse is hosted on a remote server , say x.x.x.x
    I have configured localhost apache server according to the file provided.
    I am getting 500 error.
    Can I get some help to use that non-gadget sample in finesse desktop/

    Subject: RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
    Replied by: David Lender on 27-02-2013 08:40:03 AM
    Using the non-gadget sample requires setting up a proxy to proxy requests to the finesse server.  As the sample documentation states, Cisco cannot provide support for setting up your proxy.   The sample apache configuration file is for informational use only.  It is not supported by Cisco.

    Subject: RE: New Message from David Lender in Cisco Finesse - General Questions: RE:
    Replied by: David Lender on 27-02-2013 09:04:03 AM
    My guess would be your issue has to do with Apache configuration of the modules.

    You have to make sure all the modules that need to be uncommented are.  For example:

    LoadModule proxy_http_module modules/mod_proxy_http.so


    I also suggest you go through  apache config file and make sure you have replaced all the location specific information.

    For example:

    DocumentRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs"

    Should be replaced by the path to your Apache htdocs

    Allow from 10.86.139.39

    Should be replaced with the IP address of your Finesse server

    Etc.

    If you have done all these things and you are still getting an error, I have no further advice.

    Subject: RE: Non-gadget sample proxy
    Replied by: Absaar Javed on 06-06-2013 03:06:57 AM
    Is there an Web Serivices API or any other way which allows an agent to attend calls from a third party application instead of finesse default call control gadget ?

    Subject: RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
    Replied by: David Lender on 06-06-2013 08:52:44 AM
    I am not sure what you mean by an “agent to attend calls from a 3rd party application”.  Finesse only allows you to handle calls from UCCE (or UCCX in Finesse 10.0)
    Finesse does have a WebServices API that allows you to create an application outside the Finesse agent desktop  to handle UCCE agent state and call control.

    Subject: RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
    Replied by: Absaar Javed on 06-06-2013 09:01:52 AM
    By attending call I mean that : whenever I receive a call, instead of attending the call from finesse desktop call control gadget button, I receive the call notification in a third party application and then I attend call from that app' (Obviously by using some web service if any).

    Subject: RE: New Message from Absaar Javed in Finesse - General Questions: RE: New M
    Replied by: David Lender on 06-06-2013 09:07:15 AM
    You can create your own Finesse gadget using the finesse javascript library to receive a call (dialog) notification.  You wouldn’t use the Finesse web service inside a Finesse gadget.

    Subject: RE: Non-gadget sample proxy
    Replied by: Absaar Javed on 12-06-2013 05:59:23 AM
    In finesse there are skill groups which are known as Queues.
    Is there any finesse web service which allow to access the list of agents assigned of a particular skill group ?

    Subject: RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
    Replied by: David Lender on 12-06-2013 08:56:05 AM
    There is not a Finesse web service API that allows an application to access the list of agents assigned to a particular skill group (queue).  There is, however, the Get Queue List for User which allows an application to list all of the queues assigned to a particular user.