Integrating TCL IVR and CCX Enterprise

Version 1
    This document was generated from CDN thread

    Created by: Jean Lofrano on 19-02-2013 08:15:33 AM
    Hi guys, 
    I would like to integrate a CCX system with a TCL IVR script.

    So, I need to send some information from CCX to TCL script at router.

    I have been thinking to use http form, so for exemplo: http://$WebServer/URA/telefoneorigem=$CallerID

    What kind of the technique can I use? 
     
     

    Subject: RE: Integrating TCL IVR and CCX Enterprise
    Replied by: Yaw-Ming Chen on 19-02-2013 01:19:52 PM
    Hi Jean,
    It's hard to guess what you are trying to accomplish. Can you please describe more detail ?
    Thank !

    Subject: RE: Integrating TCL IVR and CCX Enterprise
    Replied by: Jean Lofrano on 20-02-2013 06:46:46 AM
    Hi Chen,

    So, I will explain more about:
    - I have already had a attendant system "B" with TCL IVR script working properly at the moment.
    - My customer would like to add a new CCX "C" to do another specific feature that will be a satisfaction quiz.
    - Addicionally I have already had another attendant system "A" that receive the first contact, for example: Hello, press 1 to... press 2 to ...
    The users will digit all information to itself in the system "A".   
     
    The problem is:
    - How can I receive their information in my system B? 
    - How can I send that information for the system C?
     
    thanks.
     

    Subject: RE: Integrating TCL IVR and CCX Enterprise
    Replied by: Jean Lofrano on 20-02-2013 07:10:35 AM
    Hi,

    The topology is:
    System A (old CCX)  <<<<<< >>>>> System B (TCL script)<<<<<< >>>>>> System C (New CCX)

    Subject: RE: Integrating TCL IVR and CCX Enterprise
    Replied by: Yaw-Ming Chen on 20-02-2013 12:48:06 PM
    If you like to use http please refer toprogramming guide "HPPT commands".
    Question to ask is what "information" you like tosend.receive between  system B and C ?
    In what way C can handle message ?
    For example, if we are using SIP trunk we can embed "information" in custom header send to C but can C handle it ?
     
    Thanks !