Campaign Contacts

Version 1
    This document was generated from CDN thread

    Created by: Aaron Harrison on 12-02-2013 10:28:25 AM
    Hi
    I've been experimenting with use of this API to schedule callbacks.. i.e. a customer opts to exit a queue and be called back. The script uses this API to insert a callback (an outbound contact for the customer in a pre-configured campaign).
    This works well enough, for the first contact. However, if a second request is made to the same campaign, the API accepts the insert, but the callback does not happen. I believe this is becuase the campaing already has called that number, so the default de-duplication is preventing the second call.
    Is it possible to work around this, or perhaps 'force' the contact insertion?
    Thanks
    Aaron

    Subject: RE: Campaign Contacts
    Replied by: Jayaram Sankaranarayanan on 12-02-2013 01:50:25 PM
    Hi Aaron,
     
    At this point, there is no way to force the insertion of duplicate contacts.  The same contact can be inserted only after  48* hours the contact was first imported.
     
    *48 hours is the maximum time.
    CCX Engine makes all the closed dialinglist records inactive every midnight (local time) . This  scheduled job would look for contacts there were closed prior to the  previous midnight (e.g: when run on 03-Feb-2013 00:00:30 , all closed records prior to 02-Feb-2013 00:00:30 ) and those records would be made inactive.
    Once this is done, the same contact  can be imported again to the campaign.
     
     
    Regards,
    Jayaram.

    Subject: RE: Campaign Contacts
    Replied by: Aaron Harrison on 01-05-2013 04:25:24 AM
    Hi Jayaram
    Thanks - is there any plan to change this in a future release to allow more direct control of the contacts within a campaign?
    Aaron

    Subject: RE: Campaign Contacts
    Replied by: Jayaram Sankaranarayanan on 22-10-2013 01:01:16 AM
    Aaron Harrison:
    Hi Jayaram
    Thanks - is there any plan to change this in a future release to allow more direct control of the contacts within a campaign?
    Aaron

    Hi Aaron,

    There are no plans to change this near future.  A workaround that may be used is to delete all contacts for the campaigns and then contacts can be readded.

    regards,
    Jayaram.