Detect Answer Machine

Document created by cdnadmin on Jan 25, 2014
Version 1Show Document
  • View in full screen mode
This document was generated from CDN thread

Created by: Paulo Silva on 24-01-2013 04:28:59 PM
We have the need to place a call from a script and determine whether we got a human or an answering machine before continuing.
Can this be done? If so, how?
Any poiters appreciated.
Thanks in advance,
Paulo Silva

Subject: RE: Detect Answer Machine
Replied by: Jonathan Adams on 24-01-2013 04:35:51 PM
Assuming the people you're trying to reach actually want to speak with you/your company, you could have a menu with a prompt that asks them to press a number before continuing. Other than that, I'm not aware of a way it can be done, since most people have their own voice recorded on their answering machine.

Subject: RE: Detect Answer Machine
Replied by: Fidelus TAC on 25-01-2013 09:44:09 AM
I'm not entirely sure what you're trying to accomplish, but if you are on UCCX 8.x, you can use the Outbound dialer to detect if you have voicemail, fax, busy, invalid number, or a person.  However, this is a campaign of dialing numbers and not a one off out dial.
Steve McGoff