CRM integration with UCCX CTI

Version 1
    This document was generated from CDN thread

    Created by: Ganesh K on 30-12-2012 10:40:49 PM
    Hi,
    Is there any SAP CRM connectors for UCCX ? If not, can we write custom CTI functionalities to integrate with SAP CRM?
     
    Thanks,
    Ganesh
     

    Subject: RE: CRM integration with UCCX CTI
    Replied by: Matthew Gibson on 31-12-2012 03:59:30 AM
    Ganesh,

    There are third parties, such as AMC Technology, who make middleware which integrate UCCX and SAP:

    http://www.amctechnology.com/solutions/cisco

    Matt

    Subject: RE: New Message from Ganesh K in Unified Contact Center Express CTI (UCCXCT
    Replied by: David Lender on 02-01-2013 09:08:09 AM
    Ganesh,

    This is outside the scope of the UCCX CTI forums, but Cisco has a CRM Connector for SAP CRM

    http://www.cisco.com/en/US/products/ps9117/index.html

    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/InstallGdeForSAP.pdf



    You can also check with some of the UCCX application vendors via Cisco Marketplace https://marketplace.cisco.com/

    Regards,

    David