Wrap-up codes report?

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Created by: Senthil Kumar Natarajan on 12-03-2012 12:38:47 PM
Anyone came up with a wrap-up/reason codes report in CUIC?
 
Thanks
Senthil 
 
 

Subject: RE: Wrap-up codes report?
Replied by: Luis Yrigoyen on 24-03-2012 06:21:14 PM
I believe the Agent Not Ready Detail shows the reason codes.

Subject: RE: Wrap-up codes report?
Replied by: Senthil Kumar Natarajan on 25-03-2012 06:46:25 PM
I believe the Agent Not Ready Detail shows the reason codes.

 
And Wrap-up codes? I would like the SQL query to start with, if available?
 
-Senthil

Subject: RE: Wrap-up codes report?
Replied by: Carmen Logue on 27-03-2012 09:32:49 AM
Hi -- THe Advanced Services team has a package for wrapup code reporting.  If you are interested in that you can get more information at custom-application-request@cisco.com.

Subject: RE: Wrap-up codes report?
Replied by: Luis Yrigoyen on 27-03-2012 09:48:54 AM
I thought there was only 1 wrap-up code.  How do you set multiple wrap-up codes?

Subject: RE: Wrap-up codes report?
Replied by: Senthil Kumar Natarajan on 27-03-2012 10:01:17 AM
Hi -- THe Advanced Services team has a package for wrapup code reporting.  If you are interested in that you can get more information at custom-application-request@cisco.com.

 
I saw that PDF posted in the documents sections. I was planning on getting the SQL query, so i can start building the report of my own. Any plans on getting a stock report for wrap-up codes?
 
-senthil

Subject: RE: Wrap-up codes report?
Replied by: Abdul Basit Sheikh on 03-04-2012 01:51:25 AM


Hi -- THe Advanced Services team has a package for wrapup code reporting.  If you are interested in that you can get more information at custom-application-request@cisco.com.


 
I saw that PDF posted in the documents sections. I was planning on getting the SQL query, so i can start building the report of my own. Any plans on getting a stock report for wrap-up codes?
 
-senthil

 
ef_abdulbasit is my skype ID. I can help you but i need some more information

Subject: RE: Wrap-up codes report?
Replied by: Luis Yrigoyen on 14-01-2013 02:45:27 PM
Senthil,
Did you get this to work? I'm trying to create a "WrapUp Code Count" report and I want to add look-ups by Agent, Agent Teams and WrapUp Code (text).
I had no problems with the Agent and Agent Teams but I can't get the look-up by WrapUp Code to work.  
What I've done is to create a custom Value List based on the WrapUp strings(below) but I can't get it to work.
Any ideas?
 
My value list:
SELECT 0 AS , 'Code_Text_1' AS  UNION
SELECT 1 AS , 'Code_Text_2' AS  UNION
SELECT 2 AS , 'Code_Text_3' AS  UNION
SELECT 3 AS , 'Code_Text_4' AS 
ORDER BY ID
 
 
 
 

Subject: RE: Wrap-up codes report?
Replied by: Ryan Burtch on 03-09-2013 10:34:19 AM
Did anyone get this to work?  I need a CUIC Agent WrapUp Code Report.

Subject: RE: Wrap-up codes report?
Replied by: Senthil Kumar Natarajan on 06-11-2013 11:55:48 AM
Luis Yrigoyen:
I thought there was only 1 wrap-up code.  How do you set multiple wrap-up codes?


Sorry had been offline for a while. To answer your questions, it depends on what you use, CTIOS or CAD or Finesse?. If CAD or Finesse, you configure the wrapup codes in their applications, if CTIOS, you configure it in the PG registry.

Subject: RE: Wrap-up codes report?
Replied by: Senthil Kumar Natarajan on 06-11-2013 12:01:54 PM
Luis Yrigoyen:
Senthil,
Did you get this to work? I'm trying to create a "WrapUp Code Count" report and I want to add look-ups by Agent, Agent Teams and WrapUp Code (text).
I had no problems with the Agent and Agent Teams but I can't get the look-up by WrapUp Code to work.  
What I've done is to create a custom Value List based on the WrapUp strings(below) but I can't get it to work.
Any ideas?
 
My value list:
SELECT 0 AS , 'Code_Text_1' AS  UNION
SELECT 1 AS , 'Code_Text_2' AS  UNION
SELECT 2 AS , 'Code_Text_3' AS  UNION
SELECT 3 AS , 'Code_Text_4' AS 
ORDER BY ID
 
 
 
 

nope, have you figured a way?

Subject: RE: Wrap-up codes report?
Replied by: Luis Yrigoyen on 06-11-2013 04:36:48 PM
Yes.

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