Error when reinstalling SRE software

Version 1
    This document was generated from CDN thread

    Created by: Charlie Jones on 09-03-2012 03:55:01 PM
    I had to do a reinstall of the SRE due to a problem with the VM environment.  The uninstall went fine, of course, but now I am running into issues with installing the SRE package.
     
    This is what it says when it fails:  

    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;"><pre style="text-align: -webkit-auto; word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; padding: 5px; margin: 0px;">%Error:  Couldn't open ftp://*****:*****@x.x.x.x/sre-v-k9-r.SPA.smv.2.0.1.pkg.install.sre</pre>
    <pre style="text-align: -webkit-auto; word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; padding: 5px; margin: 0px;">Execution of script sre-v-k9-r.SPA.smv.2.0.1.pkg.install.sre failed, installation aborted.</pre>
    <pre style="text-align: -webkit-auto; word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; padding: 5px; margin: 0px;">
    </pre>
    This is the command I am using to install the package:</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">
    </pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">service-module sm1/0 install url ftp://username:password@x.x.x.x/sre-v-k9-r.SPA.smv.2.0.1.pkg</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Here is the status output:</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Service Module is Cisco SM1/0</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Service Module supports session via tty line 67</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Service Module is in Steady state</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Service Module heartbeat-reset is enabled</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Getting status from the Service Module, please wait...</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Module resource information:</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">CPU Frequency: 1865 MHz</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Memory Size: 2530MB</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Disk 0 Size: 500107 MB</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Disk 1 Size: 500107 MB</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">Disk 2 Size: 2055 MB</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">no install/uninstall in progress</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">no local partition</pre>
    <pre style="word-break: break-all; word-wrap: break-word; overflow-x: auto; overflow-y: auto; text-align: left; padding: 5px; margin: 0px;">
    </pre>

    Subject: RE: Error when reinstalling SRE software
    Replied by: Raghavendra Gutty Veeranagappa on 12-03-2012 06:17:08 AM
    Hi Charlie,

    please cross check all the files from zip file exits in the same ftp location along with sre-v-k9-r.SPA.smv.2.0.1.pkg and try to install.If you still face the issue please send us the logs from router.

    Thanks,
    Raghavendra

    Subject: RE: Error when reinstalling SRE software
    Replied by: Charlie Jones on 12-03-2012 09:52:11 AM
    This is all I am seeing in the router log:

    Mar 12 08:48:14 CST: %SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script sre-v-k9-r.SPA.smv.1.5.1.pkg.install.sre failed, installation aborted

    Just to verify, I am using ser-v-k9.r.SPA.smc.1.5.1.zip as the source files.  I extract that zip file, and there are 7 files in that zip file.

    Subject: RE: New Message from Charlie Jones in Service Ready Engine Virtualization -
    Replied by: SEAN BYRNE on 12-03-2012 10:00:28 AM
    hello

    your file sre-v-k9-r.SPA.smv.1.5.1.pkg.install.sre might be missing an extension

    I will check my notes

    regards
    ________________________________________
    From: Cisco Developer Community Forums [cdicuser@developer.cisco.com]
    Sent: 12 March 2012 13:52
    To: cdicuser@developer.cisco.com
    Subject: New Message from Charlie Jones in Service Ready Engine Virtualization - SRE-V Technical Questions: RE: Error when reinstalling SRE software

    Charlie Jones has created a new message in the forum "SRE-V Technical Questions":

    --------------------------------------------------------------
    This is all I am seeing in the router log:

    Mar 12 08:48:14 CST: %SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script sre-v-k9-r.SPA.smv.1.5.1.pkg.install.sre failed, installation aborted

    Just to verify, I am using ser-v-k9.r.SPA.smc.1.5.1.zip as the source files. I extract that zip file, and there are 7 files in that zip file.
    --
    To respond to this post, please click the following link:

    <http://developer.cisco.com/web/srev/forums/-/message_boards/view_message/5278129>

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    Subject: RE: Error when reinstalling SRE software
    Replied by: Charlie Jones on 12-03-2012 10:23:03 AM
    thanks to everyone for their input.  To rule it out, I installed a different ftp server, and now it is working...  stupid built-in Windows 7 ftp server....