How to script a Client Survey in UCCX 8.01

Version 1
    This document was generated from CDN thread

    Created by: Cindy Gentile on 23-02-2012 08:10:03 PM
    Currently running UCCX 8.01
     
    Implementing a client survey, however, there are a substantial number of rural clients that do not have access to the internet.
    Plan is to have the agent transfer the caller to an internal number and provide the caller with a voice prompt survey.
    Is it possible to setup a survey within UCCX?
     
                Introduction voice prompt
                Question 1 and then on a scale of 1 to 5
                         Confirm
                Question 2 and then on a scale of 1 to 5
                         Confirm
                Through to Question 10
                Closing prompt
                Disconnect
     

    ***** Need to collect stats from each question to evaluate the survey.

    I've been searcing the script repository, but unable to find anything similar.

    Subject: RE: How to script a Client Survey in UCCX 8.01
    Replied by: Steven Pawlak on 24-02-2012 09:00:41 AM
    Cindy,

    Yes you can make that. It is rather simple. Each question could be a Menu with branches of 1-5. Then have a string variable where you add the choices to and then store that in one of the CustomVariables via Set Enterprise Data.

    So that the string would look like this

    strVar = 24351

    Assuming the caller chose 2 for the 1st question, 4 for 2nd, 3 for 3rd, 5 for 4th and 1 for 5th.