CUIC Data Source to SocialMiner

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Created by: Travis Cassell on 26-01-2012 10:27:15 AM
I'm attempting to setup CUIC with SocialMiner for reporting.  I've followed all of the settings listed in the Wiki and the reporting section of SocialMiner but it says offline.  When I few the error details in CUIC this is what I see:
 
java.sql.SQLException: Incorrect password or user com.informix.asf.IfxASFRemoteException: reportringuser@cuic.domain.com is not known on the database server.
 
The username in SocialMiner is "reportinguser" and the Database User ID in CUIC is "reportinguser" but it looks like it's appending @ then the CUIC FQDN which I'm sure SocialMiner has no clue about.
 
This is what I see in SocialMiner

10:19:27  listener-thread: err = -951: oserr = 0: errstr = reportringuser@cuic.domain.com: Incorrect password or user reportringuser@cuic.domain.com is not known on the database server.

My question is how do I either remove the FQDN from the CUIC user or how do I add it in SocialMiner?

Thanks,
Travis

Subject: Re: New Message from Travis Cassell in Contact Center Reporting (CCR) - Con
Replied by: Nathan Luk on 26-01-2012 11:33:41 AM
Looks like you might have a typo in the reporting user name as the socialminer error says reportringuser instead of reportinguser.

Cheers,
Nathan

From: Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Reply-To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Date: Thu, 26 Jan 2012 10:27:15 -0500
To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Subject: New Message from Travis Cassell in Contact Center Reporting (CCR) - Contact Center Reporting: CUIC Data Source to SocialMiner

Travis Cassell has created a new message in the forum "Contact Center Reporting":

--------------------------------------------------------------
I'm attempting to setup CUIC with SocialMiner for reporting.  I've followed all of the settings listed in the Wiki and the reporting section of SocialMiner but it says offline.  When I few the error details in CUIC this is what I see:

java.sql.SQLException: Incorrect password or user com.informix.asf.IfxASFRemoteException: reportringuser@cuic.domain.com<mailto:reportringuser@cuic.domain.com> is not known on the database server.

The username in SocialMiner is "reportinguser" and the Database User ID in CUIC is "reportinguser" but it looks like it's appending @ then the CUIC FQDN which I'm sure SocialMiner has no clue about.

This is what I see in SocialMiner


<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">10:19:27 listener-thread: err = -951: oserr = 0: errstr = reportringuser@cuic.domain.com<mailto:reportringuser@cuic.domain.com>: Incorrect password or user reportringuser@cuic.domain.com<mailto:reportringuser@cuic.domain.com> is not known on the database server.</pre>
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">
</pre>
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">My question is how do I either remove the FQDN from the CUIC user or how do I add it in SocialMiner?</pre>
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">
</pre>
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">Thanks,</pre>
<pre style="line-height: normal; word-wrap: break-word; white-space: pre-wrap;">Travis</pre>
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Subject: RE: CUIC Data Source to SocialMiner
Replied by: Travis Cassell on 26-01-2012 11:36:04 AM
LOL, that was it.  Oh the simple things.

Thanks Nathan!

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