UCCX 8.5: RAW to WAV (take 2)

Version 1
    This document was generated from CDN thread

    Created by: Paulo Silva on 11-01-2012 03:56:41 PM
    I have been following page 43 of the Cisco CAD Troubleshooting Guide Release 8.5 and, so far, not lucky at all getting the raw files from UCCX unto my box.
    psftp appears to connect and even shows that the remote working directory is /common/cisco/uccx/rshell/recording but it doesn't actually copy the files over.
    Did anybody deal with this issue before?
    Thanks in advance!
    Paulo Silva