Unable to login to cisco finesse 8.5.3 Agent desktop

Version 1
    This document was generated from CDN thread

    Created by: srinivasan senthamarai kannan on 21-12-2011 02:15:10 AM
    Hi All,
     
    When i try to login cisco finese agent desktop, it shows Invalid username or password. I can able to login the same agent id using cisco CTI out of box tool kit. Please find the attachment for error log files.
    Thanks
    Srinivasan

    Subject: RE: Unable to login to cisco finesse 8.5.3 Agent desktop
    Replied by: David Lender on 21-12-2011 02:57:08 PM
    Error Message  Invalid username or password. Please try again.
    Possible Cause 

    Common issues include

        Username or password is incorrect.
        The Domain was not configured during installation.
        The agent is not properly configured in Unified CCE.
        The AWDB is not configured correctly.
        Cisco Tomcat was not restarted after configuration.
        The agent's device is not configured correctly in Unified CM.

    Recommended Action 

        Verify that the username and password is correct.
        Verify that a valid domain was configured during installation and that forward and reverse DNS are set up correctly.
        Verify that the agent has been configured in Unified CCE.
        Verify that AWDB is configured with a Windows Domain user and the SQL server is configured for Windows authentication.
        Restart Cisco Tomcat on the primary and secondary Finesse servers.
        Verify that the agent's device is properly configured in Unified CM and is active.

    Subject: RE: Unable to login to cisco finesse 8.5.3 Agent desktop
    Replied by: srinivasan senthamarai kannan on 22-12-2011 12:27:19 AM
    2 days back everything is working fine. I restarted cisco tomcat services still not able to login.

    Subject: RE: Unable to login to cisco finesse 8.5.3 Agent desktop
    Replied by: srinivasan senthamarai kannan on 22-12-2011 02:39:27 AM
    Hi David,

    Once again i re-done all the configuration finally it works....

    Thanks a lot ....

    Regards
    Srinivasan