Replace string Available Options with anything

Document created by cdnadmin on Jan 25, 2014
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Created by: Cecil van Enter on 09-12-2011 09:12:03 AM
Hello everybody,
I am looking for a AXL/SOAP or XML solution concerning the ability to alert an agent under some conditions.
Under 'some conditions' I'd like to light the MWI and push a text in the display of a 796x phone to replace the message 'Available Options'. The conditions are not very relevant at the moment...
Is this possible?
Where do I have to look?
Anybody did this before?
If XML methods are not sufficient, which other ways are available?
Any help will be appreciated!