Are there any limitations the number of comments on each post on facebook?

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    This document was generated from CDN thread

    Created by: esraldi darmawanto on 23-12-2013 03:20:21 AM
    Hi admin,

    Are there any limitations the number of comments on each post on facebook? for example, only downloaded 30 comments alone. And another case is the existence of a post that was not downloaded by social miner, when we check the status of feeds for fanpage in inactive condition. and when the condition of active status post data feeds currently inactive condition is not downloaded. Polling interval setup: * is 1 minute


    Thx,

    Esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 23-12-2013 07:24:28 PM
    [quote=
    ]Thanks for the fast response,

    How do I check the miner social applications we already use COP 4?
    The fanpage is https://www.facebook.com/cc123pln

    Is at COP 4 was able to download the FB inbox as direct message twitter?

    Thx,

    Esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 24-12-2013 01:39:58 AM
    [quote=
    ]Thanks for the fast response,

    How do I check the miner social applications we already use COP 4?
    The fanpage is https://www.facebook.com/cc123pln

    Is at COP 4 was able to download the FB inbox as direct message twitter?

    Edited:

    I've checked the social version of a miner and now using cop 4 



    In the fanpage looks there are 100 more comments but not all of them downloaded, whether to update again?

    Thx,

    Esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 23-12-2013 03:19:58 PM
    Hi Esraldi,

    Due to changes made to the Facebook APIs after SocialMiner 9.0.1 was released, SocialMiner 9.0.1 is nondeterministic in what it retrieves from Facebook. For more predictable results please apply SocialMiner COP 4. With this update, SocialMiner will retrieve the 50 most recent posts along with the most recent 500 comments for each post.

    If you are already using SocialMiner COP 4, would you please send the Facebook page as well as the posts/comments that are causing problems.

    Thanks,
    Mark

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 24-12-2013 08:45:36 AM
    Hi Esraldi,

    Is https://www.facebook.com/cc123pln a valid fan page? I don't seem to be able to access it from a browser. I also tried using Facebook's Graph API to make the same request SocialMiner does. I see no posts:

    {
      "data": [
      ]
    }

    -Mark

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 29-12-2013 07:11:59 PM
    Mark Rzasa:
    Hi Esraldi,

    Is https://www.facebook.com/cc123pln a valid fan page? I don't seem to be able to access it from a browser. I also tried using Facebook's Graph API to make the same request SocialMiner does. I see no posts:

    {
      "data": [
      ]
    }

    -Mark
    hi mark,

    You can change https to http, Please be resolved this problem because a lot of comments that are not downloaded the data if it exceeds 30.

    thx,

    Esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 30-12-2013 01:23:46 PM
    Hi Esraldi,

    Is SocialMiner retrieving any posts at all? Is http://www.facebook.com/cc123pln the URL that you used to configure your Facebook Fan Page feed?

    Like I said in the previous email, when I use Facebook's Graph API Explorer, I don't see any posts or comments. It seems unlikely that SocialMiner would be retrieving any posts using that URL. The best thing to do at this point would be the following:
    • forward SocialMiner's Runtime logs for a timeframe where SocialMiner missed a comment
    • forward the text and author of the comment that SocialMiner missed
    • forward the Facebook URL that I could use to access the Facebook Fan Page
    Thanks,
    Mark

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 30-12-2013 08:27:08 PM
    [quote=
    ]Hi mark,

    thx for fast response, 

    I attach the following fanpage capture the intended
    1. Fanpage ->>> http://postimg.org/image/6oy9rhf0t/
    2. author of the comment that SocialMiner missed ->>> http://postimg.org/image/9yfibnm5j/
    3. Congiguration feeds ->>> http://postimg.org/image/gswmyhrg9/

    Thx,

    Esraldi


    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 31-12-2013 10:03:02 AM
    Hi Esraldi,

    Do you have the runtime logs as well? Also, does this page have any restrictions (age, location, etc) that may prevent me from accessing the page?

    I'm sorry it is taking so long to get to the bottom of this, but it is important to have either the runtime logs or access to the page itself. The logs and Facebook's Graph API explorer will help to see what SocialMiner is getting from Facebook.

    -Mark

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 08-01-2014 07:45:25 PM
    Mark Rzasa:
    Hi Esraldi,

    Do you have the runtime logs as well? Also, does this page have any restrictions (age, location, etc) that may prevent me from accessing the page?

    I'm sorry it is taking so long to get to the bottom of this, but it is important to have either the runtime logs or access to the page itself. The logs and Facebook's Graph API explorer will help to see what SocialMiner is getting from Facebook.

    -Mark

    Hi Mark,

    where I get  the runtime logs? social miner or facebook setting?

    thx,

    esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 09-01-2014 08:08:42 PM
    Hi Esraldi,

    You get the runtime logs as follows:
    • log into SocialMiner using the administration account
    • Click the Administration tab
    • Click the System Logs folder under System Administration
    • Click the log directory link. This will open a new tab in your browser.
    • In the new tab, click the runtime link
    • This will list all of the runtime logs on your SocialMiner
    The log file names are formatted with a timestamp in the name. For example, the log fileCCBU-runtime.2013-12-10T17-37-49.579.startup.log.zip contains log statements starting at 17:37:49 on December 10, 2013. Match this timestamp with a timeframe where SocialMiner missed a Facebook comment.

    Also, please let me know if your Facebook fan page has any restrictions. I'm not able to view the page. It is important for me to be able to access the fan page to help understand what is happening.

    Thanks,
    Mark

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: esraldi darmawanto on 21-01-2014 10:09:45 PM
    Dear marks,

    Here I send the log in question 
    http://www.ziddu.com/download/23546073/CCBU-runtime.2014-01-22T00-41-57.391.log.zip.html 

    From the discussion and the log there are some things I need to ask: 
    1. Are there setup on facebook to age limitation? 
    2. In the log there is information that there is:    
     "Property facebookFeedResultsLimit is set to 50. Only the last 50 posts will be retrieved" and "Retrieved 50 posts. Ranges Post ID: xxx-xxx"  
    - >> Whether this limitation of social miner? only 50 posts in the capture 

    note: see http://www.facebook.com/cc123pln

    thx,

    esraldi

    Subject: RE: Are there any limitations the number of comments on each post on facebo
    Replied by: Mark Rzasa on 24-01-2014 05:53:42 PM
    Hi Esraldi,

    It looks like your Facebook feed for http://www.facebook.com/cc123pln is functioning properly. Here are some log statements that show the feed retrieving posts and comments from Facebook:

    0004914516: 10.14.150.23: Jan 22 2014 09:53:19.443 +0700: %CCBU__________FEEDS-6-FACEBOOK_FETCHER: %[FEED_ID=100023][FEED_URL=http://www.facebook.com/cc123pln]: Social Contact created [POST_ID=500946933268835_765289580167901]
    0004914517: 10.14.150.23: Jan 22 2014 09:53:19.443 +0700: %CCBU__________FEEDS-6-FACEBOOK_FETCHER: %[FEED_ID=100023][FEED_URL=http://www.facebook.com/cc123pln]: Retrieved 3 comments for the post [POST_ID=500946933268835_765289580167901]
    ...
    0004914522: 10.14.150.23: Jan 22 2014 09:53:19.444 +0700: %CCBU__________FEEDS-6-FEED_REQUEST_COMPLETED: %[FEED_ID=100023][FEED_URL=http://www.facebook.com/cc123pln][SOCIAL_CONTACTS_COUNT=183][UNCACHED_SOCIAL_CONTACTS_COUNT=0]: Successfully completed feed request job.   
    0004914523: 10.14.150.23: Jan 22 2014 09:53:20.406 +0700: %CCBU__________FEEDS-6-CONTACTS_QUEUED: %[FEED_ID=100060][FEED_URL=null][SOCIAL_CONTACTS_COUNT=14]: The social contacts have been queued for processing
    0004914524: 10.14.150.23: Jan 22 2014 09:53:20.406 +0700: %CCBU__________FEEDS-6-FEED_REQUEST_COMPLETED: %[FEED_ID=100060][FEED_URL=null][SOCIAL_CONTACTS_COUNT=785][UNCACHED_SOCIAL_CONTACTS_COUNT=14]: Successfully completed feed request job.   

    Are these posts and comments not showing up in the campaign with which your feed is associated? Is it that comments for older posts are not showing up? If so, that could be due to the 50 post limitiation that you noticed. How many posts are made to your Facebook page in a day? How many posts back would you like to go for comments?

    Thanks,
    Mark

    P.S. The cdn forum is going to be locked down soon. We can continue this conversation on this forum:

    https://communities.cisco.com/community/developer/collaboration/contact-center/social-miner