Calls Routed to Agent = Calls Handled + Abandon Calls?

Document created by cdnadmin on Jan 25, 2014
Version 1Show Document
  • View in full screen mode
This document was generated from CDN thread

Created by: Mert Yeter on 28-11-2013 04:55:00 AM
I'm trying to solve this equation: Calls Routed to Agent = Calls Handled + Abandon Calls.
In Call_Type_Real_Time table for a specific CallTypeID,
(CallsRoutedToday - ErrorCountToday - CallsRoutedNonAgentToday)  is not equal to (CallsHandledToday + RouterCallsAbandToAgentToday + RouterCallsAbandQToday). What am I missing?

Attachments

    Outcomes