Workflow Assignment Through API

Version 1
    This document was generated from CDN thread

    Created by: Casey Bleeker on 04-11-2013 04:26:38 PM

    I've read through the UCCX 9.0(2) Developer guide, and don't see anything surrounding assigning agents to Workflow groups.  I know this is currently done in Desktop Administrator - are there plans to have the Desktop Administrator functionality also exposed through the API, or are there a separate set of API calls?

    The primary purpose is to assign wrap up codes - we are looking at building an intranet system to provision agents to UCCX skills and teams - without the ability to assign workgroups to an agent (resource), the API to modify agents and/or assign skills & teams, doesn't really meet our needs.

    The end-goal is to essentially build some "RBAC" into UCCX so every time a remote site in a multi-tenant environment wants to deploy an agent, they don't need to contact the central helpdesk.

    Subject: RE: Workflow Assignment Through API
    Replied by: Shantanu Nandi on 05-11-2013 12:48:47 AM
    HI Casey,

    There are no plans to create REST APIs for CAD/CSD and their admin functions.
    The next gen Finesse desktop come with APIs built in from the beginning.