Service Level Question Call type reports

Document created by cdnadmin on Jan 25, 2014
Version 1Show Document
  • View in full screen mode
This document was generated from CDN thread

Created by: Sarah Barnes on 23-10-2013 10:57:02 AM
can anyone explain, the following.

A call entered the call type and the ASA was 3mins 24secs.... where the Service levl limit is 30 seconds, however the SL column sowed a SL of 100%.

Surely that can't be right?

ANy ideas?

Attachments

    Outcomes