Service Level Question Call type reports

Document created by cdnadmin on Jan 25, 2014
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Created by: Sarah Barnes on 23-10-2013 10:57:02 AM
can anyone explain, the following.

A call entered the call type and the ASA was 3mins 24secs.... where the Service levl limit is 30 seconds, however the SL column sowed a SL of 100%.

Surely that can't be right?

ANy ideas?