setting wrap-up data back to UCCX

Version 1
    This document was generated from CDN thread

    Created by: yogesh kumar on 02-09-2013 11:35:21 PM
    After call ends I want to set wrap-up data back to UCCX. I was not able to find the correct API for that.
    How can I set wrap up data after call ends.
    Can we set multiple wrap up reason code for the same call.

    Subject: RE: setting wrap-up data back to UCCX
    Replied by: Sergei Novitsky on 03-09-2013 08:52:57 AM
    yogesh kumar:
    After call ends I want to set wrap-up data back to UCCX. I was not able to find the correct API for that.
    How can I set wrap up data after call ends.
    Can we set multiple wrap up reason code for the same call.
    Hi Yogesh! Did you try SET_CALL_DATA_REQ (p. 9-84 of the Dev Guide)?

    Subject: RE: New Message from yogesh kumar in Contact Center Express CTI (UCCXCTI) -
    Replied by: David Lender on 03-09-2013 12:08:58 PM
    Use the SET_CALL_DATA_REQ  message to set up Wrapup data.  You cannot set wrapup data after a call ends.  Once the END_CALL_EVENT is received you can no longer update wrapup data (or any call data).
    You can set call data while the call has cleared but before it has ended (is in wrapup state).
    The wrapup data floating field is 40 characters long.  You can put as many wrapup codes as you like in the 40 characters.

    Subject: RE: setting wrap-up data back to UCCX
    Replied by: yogesh kumar on 27-09-2013 02:23:06 PM
    I was writing message for Wrap-up data and able to successfully set wrap up data.
    But still I am facing one issue with wrap up data. I am not able to set wrap up string with space in it. I am using similar approach as the approach given in sample application for UCCXCTI.
    Below is the line where I am adding wrap-up data as float field.
    addFloatField(FID_WRAPUP_DATA, (CRS_UCHAR)strlen( m_CallWrapupData) + 1, (CRS_BYTE*) m_CallWrapupData, CRS_FALSE);
     
    Please help me to set wrap up string with space in it.

    Subject: RE: New Message from yogesh kumar in Contact Center Express CTI (UCCXCTI) -
    Replied by: David Lender on 27-09-2013 02:39:36 PM
    What do you mean you are unable to set wrapup string with a space in it?   The protocol is for a SET_CALL_DATA_REQ  with a floating part field of CallWrapupData containing an up to 40 byte string.  A space would be a byte of x20.   Are you not seeing the space in your message? Or does the Set_CALL_DATA_REQ fail?  Have you looked at the MIVR log to be sure you are building the message correctly?  A string has a null (0) termination byte.