Get the number of queues

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    This document was generated from CDN thread

    Created by: Yao Hongjiao on 22-07-2013 01:07:58 AM
    Dear all:
    I want to get the number of queues with the incoming call.How can i do this with my own application?
    Thanks in advance

    Subject: RE: New Message from Yao Hongjiao in Contact Center Express CTI (UCCXCTI) -
    Replied by: David Lender on 22-07-2013 09:42:48 AM
    You do not get a “number of queues”.  You will get the single CSQID that is associated with the call.  You receive this on the CALL_DELIVERED and CALL_ESTABLISHED events.

    Subject: RE: Get the number of queues
    Replied by: Yao Hongjiao on 30-07-2013 04:08:11 AM
    thanks, David.
    I have found how to get the numbers of calls waiting to answer.I used the QUERY_QUEUE_STATISTICS_REQ and QUERY_QUEUE_STATISTICS_CONF.I receive CallsInPriorityQueue1 on  QUERY_QUEUE_STATISTICS_CONF.

    Subject: Automatische Antwort: New Message from Yao Hongjiao in Contact Center Expre
    Replied by: Sabina Mirauta on 30-07-2013 04:17:10 AM
    Sehr geehrte Damen und Herren,

    in der Zeit vom 21.02.2013 bis voraussichtlich 31.08.2014 bin ich außer Haus und leider nicht erreichbar. Ihre Mail wird nicht weitergeleitet.

    Unsere Telefonzentrale (Tel +49 2242 939-900) hilft Ihnen gerne weiter und verbindet Sie mit meiner Vertretung.

    Vielen Dank für Ihr Verständnis.

    Sabina Mirauta

    Dear Sir or Madam,

    I will be out of the office from 21.02.2013 to 31.08.2014 and cannot be reached during this period. Your e-mail will not be forwarded.

    Our switchboard (tel. +49 2242 939-900) would be glad to put you through to my proxy.

    Thank you for your understanding.

    Sabina Mirauta