Time Interval of Maximum Calls Offered

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    This document was generated from CDN thread

    Created by: DAVID CHUMBLEY on 19-06-2013 11:23:17 AM
    I am using the Daily, Weekly, and Monthly Summary Templates provided here, but am trying to add a field for trending purposes that would show the time interval of the maximum calls offered .  For example, if I run the Call Type Historical All Fields Daily for last week I would like each daily row to show the time interval of Maximum Calls Offered for that day.  Any guidance on the best way to accomplish this would be appreciated.  Thanks

    Subject: RE: Time Interval of Maximum Calls Offered
    Replied by: Luis Yrigoyen on 21-06-2013 06:51:08 AM
     
    Change the Footer formula for that field to MAX.  It is probably set to SUM.