uccx agent barge in with putting callon hold

Version 1
    This document was generated from CDN thread

    Created by: SERGIO MATAMALA on 14-06-2013 11:19:56 AM
    We startting to use the barge feature for the first time. the supervisor can monitor and record call agents calls but when thye go to do the barge feature
    it send a brief message almost can read it goes by the agent screen so fast it put the caller hold for about 2 seconds then connects  the three calls.
    this could something as simple as setting since we have never used this feature before. we want be able to do the barge without put caller on hold

    Subject: RE: New Message from SERGIO MATAMALA in Contact Center Express CTI (UCCXCTI
    Replied by: David Lender on 14-06-2013 11:52:19 AM
    Are you using CAD Supervisor desktop or have you created your own Supervisor desktop?  If using CAD, post your query in the Contact Center Product Support Forum here

    If you have created your own Agent and Supervisor desktop using UCCX CTI protocol, please provide an MIVR log demonstrating the issue.