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Created by: Sarah Barnes on 22-05-2013 10:56:03 AM
My customer needs some custom reports for UCCX, which I am looking to create on our lab system, however our lab system is UCCE CUIC v8.5.3 and the UCCX CUIC will be v 9.0.
Should I import the reports from the Lab system into the new system, is there any Gotchas i need to be aware of. :-)
Thanks Sarah

Subject: RE: CUIC on UCCX
Replied by: Ronald Reif on 22-05-2013 11:54:00 AM
Have you looked into partnering with a 3rd Party provider who is well versed on custom reporting with the UCCX/UCCE platforms?  We are good at this.  Easy to use & affordable.
Let me know if you have any interest.
Ron Reif
SMSI 651-635-2822

Subject: RE: CUIC on UCCX
Replied by: Sarah Barnes on 22-05-2013 12:18:12 PM
Thanks Ronald, I am able to create reports and modify reports, however all the work I have done has been in UCCE, I just wanted to understand what the differences maybe with UCCX DBSchema, as I don't want to creat a number of reports on our lab system for them not to work in teh UCCX evironment. 

Subject: RE: CUIC on UCCX
Replied by: Carmen Logue on 05-06-2013 08:04:46 AM
Hi Sarah,

The UCCE and UCCX schemas are substantially different.  You will need to have a CCX system/database in your lab environment to write custom reports.  Here is a short paper on how to get that set up:

Subject: RE: CUIC on UCCX
Replied by: Sarah Barnes on 10-06-2013 10:19:08 AM
thanks Carmen, I have noticed how different it is - I now have access to a lab, however whilst I feel I understand the UCCE platform, UCCX is a bit of a mine field!

My main concren is how do you get access to any 'report definitions' to change any details you may want to with regards to totals/summaries etc...

Subject: RE: CUIC on UCCX
Replied by: ED VILLARREAL on 10-06-2013 10:46:26 AM

I'm not aware of a UCCX "Premium" version of CUIC which allows access to the report definitions.  I have a NFR premium version of CUIC that I use to develop UCCX reports.  You could also use the demo 90 day license on CCO.  Create a new data source that points to the UCCX server and develop the report on the premium version.  You then will need to export from the premium version and import the report into the UCCX version.  Setting up the data source is a little tricky, so follow the UCCX historical reporting developer guide.