Finesse notifications authentication error

Version 1
    This document was generated from CDN thread

    Created by: Sofia Oliveira on 13-05-2013 04:24:39 AM
    Hi,
    We are currently developing a web based application that will use finesse 9 API's as interface with UCCE and we are using java as dev technology.
    As we need to receive notifications concerning every finesse agents, we must login in XMPP server with an administrative user.
    The objective of this operation is to receive all agents dialogs state in a centralized way.
    So we are subscribing every node as “/finesse/api/User/{id}” using the same login.
    We are using the finesse admin user to do this, but we receive the following error: SASL authentication PLAIN failed: not-authorized
    Can you help us?
    Thanks in advance,
    Sofia

    Subject: RE: New Message from Sofia Oliveira in Finesse - General Questions: Finesse
    Replied by: David Lender on 13-05-2013 09:52:31 AM
    Subscribing to every node by an admin user has not been tested by engineering and is therefore not supported.

    Subject: RE: New Message from Sofia Oliveira in Finesse - General Questions: Finesse
    Replied by: Sofia Oliveira on 13-05-2013 09:56:32 AM
    David Lender:
    Subscribing to every node by an admin user has not been tested by engineering and is therefore not supported.

     
    Hi David,
    Is it possible to receive all notifications with the same user, even if is not admin user?
     
    Thanks,
    Sofia

    Subject: RE: New Message from Sofia Oliveira in Finesse - General Questions: RE: New
    Replied by: David Lender on 13-05-2013 10:30:22 AM
    A supervisor can subscribe to receive notifications for users on their team.