Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?

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    This document was generated from CDN thread

    Created by: David Bullock on 15-11-2012 06:52:35 AM
    The queue apparently keeps track of 'availability' of members in the hunt-group (where in app-b-acd-ver.tcl does it do this? ... I am still absorbing it).  That's all fine I suppose, if each number in the hunt-group can be  traced back to an ephone-dn.   But what if there is a mobile phone number in the hunt?  Does the queue just presume that it *could* be available, and try to call it?  Or does it decide that it's *never* available?  Is it possible to customize this behaviour?
    I'd like my TCL IVR to queue callers, and pester a single mobile phone which is "on call".  I want it to keep the call in the queue if the mobile phone is busy, and treat this as a 'someone will surely pick up the queue soon' situation, rather than the queue deciding that 'nobody is available'.
    No, I didn't actually try it yet.  I want to comprehend the code first.
    thanks!
    David.

    Subject: RE: Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?
    Replied by: Raghavendra Gutty Veeranagappa on 15-11-2012 07:34:39 AM
    Hi David,
    If a member of the hunt group is available
    to take a call, the call is connected. If no member of the hunt group is
    available, the call remains in the call queue for that hunt group. Note that a
    call queue, although dedicated to a particular hunt group, is managed by the
    B-ACD call-queue script and not by the hunt group itself.
    Call-queue parameters are configurable. You can specify the amount of time that passes between hunt-group retries and the maximum amount of time that a call can be held in queue.
    for more information refer below link
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
     
    Thanks,
    Raghavendra

    Subject: Re: New Message from Raghavendra Gutty Veeranagappa in Voice Gateway API (V
    Replied by: David Bullock on 15-11-2012 09:44:48 AM
    Yes, but what does 'available' mean?

    Does the script assume that all hunt-group members are CME ephone-DNs, and
    check to see whether at least one ephone bound to that DN is on-hook?

    Or does 'available' mean simply that one of the many call legs the queue
    tried to start has picked up?

    thanks,
    On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" <
    cdicuser@developer.cisco.com> wrote:

    > Raghavendra Gutty Veeranagappa has created a new message in the forum
    > "TCL-API": --------------------------------------------------------------
    > Hi David,
    > If a member of the hunt group is available
    > to take a call, the call is connected. If no member of the hunt group is
    > available, the call remains in the call queue for that hunt group. Note
    > that a
    > call queue, although dedicated to a particular hunt group, is managed by
    > the
    > B-ACD call-queue script and not by the hunt group itself.
    > Call-queue parameters are configurable. You can specify the amount of time
    > that passes between hunt-group retries and the maximum amount of time that
    > a call can be held in queue.
    > for more information refer below link
    >
    > http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
    >
    > Thanks,
    > Raghavendra
    > --
    > To respond to this post, please click the following link: ** or simply
    > reply to this email.

    Subject: Re: New Message from David Bullock in Voice Gateway API (VGAPI) - TCL-API:
    Replied by: David Bullock on 15-11-2012 10:01:48 AM
    OK, I see now that you cannot have a PSTN number in an ephone-hunt, not can
    you use a voice-hunt with bacd.

    This is not desirable, so I must hack the script to provide my own 'hunting
    logic'.  But where to start?
    On Nov 16, 2012 2:46 AM, "Cisco Developer Community Forums" <
    cdicuser@developer.cisco.com> wrote:

    > David Bullock has created a new message in the forum "TCL-API":
    > -------------------------------------------------------------- Yes, but
    > what does 'available' mean?
    >
    > Does the script assume that all hunt-group members are CME ephone-DNs, and
    > check to see whether at least one ephone bound to that DN is on-hook?
    >
    > Or does 'available' mean simply that one of the many call legs the queue
    > tried to start has picked up?
    >
    > thanks,
    > On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" <
    > cdicuser@developer.cisco.com> wrote:
    >
    > > Raghavendra Gutty Veeranagappa has created a new message in the forum
    > > "TCL-API": --------------------------------------------------------------
    > > Hi David,
    > > If a member of the hunt group is available
    > > to take a call, the call is connected. If no member of the hunt group is
    > > available, the call remains in the call queue for that hunt group. Note
    > > that a
    > > call queue, although dedicated to a particular hunt group, is managed by
    > > the
    > > B-ACD call-queue script and not by the hunt group itself.
    > > Call-queue parameters are configurable. You can specify the amount of
    > time
    > > that passes between hunt-group retries and the maximum amount of time
    > that
    > > a call can be held in queue.
    > > for more information refer below link
    > >
    > >
    > http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
    > >
    > > Thanks,
    > > Raghavendra
    > > --
    > > To respond to this post, please click the following link: ** or simply
    > > reply to this email.
    > --
    > To respond to this post, please click the following link: ** or simply
    > reply to this email.

    Subject: RE: Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?
    Replied by: Paolo Bevilacqua on 15-11-2012 10:54:23 AM
    You can use my 'Hunter' script to do that. It can be acquired on ciscoscripts.com.