Is it possble to calculate an Agent Average Ring Time?

Version 1

    Subject: Automatic reply: New Message from Gerard O'Rourke in Contact Center Reporti
    Replied by: Fred Green on 02-11-2012 03:39:44 AM
    I will be out of the office on 11-02-12. If you need phone assistance please contact the helpdesk.
    This document was generated from CDN thread

    Created by: Gerard O'Rourke on 02-11-2012 03:37:06 AM
    A customer would like to be able to report on an Agent's Average Ring Time, i.e. the time their phone is ringing before the agent's answer the call.

    Some agents are currently waiting for nearly the RONA timer to expire before answering the call, and they need to change this behaviour.

    Moving to auto answer is an option, but leaves the issue that a agent moving from their desk and forgetting to move to Not Ready.

    What about using "Agent_Skill_Group_Interval.ReservedStateTime" ?

    Regards,

    Gerry

    Subject: Automatic reply: New Message from Gerard O'Rourke in Contact Center Reporti
    Replied by: Chun Ngai Wong on 02-11-2012 03:40:10 AM
    I am on leave from 1-Nov to 11-Nov.
    Please kindly contact my supervisor Jessie Chan by 2903 7310 in case there is any urgent matter.


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