9971 Issue

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    This document was generated from CDN thread

    Created by: JAMES DEPHILLIP II on 29-10-2012 11:35:28 PM
    We are in the process of migrating 70,000 Phones to a new set of clusters so I have been working on an application to assist with that. The application sets an Alt TFTP on the Phones and erases the ITL file so the phone can register to the new cluster. This works great with 79XX phones however there is an issue with the 9971's. When You change the TFTP setting on the phone you get a popup asking you to erase the ITL file or to continue. This really makes life easy but I can not find a way to select "Erase" remotely. Is there a way to do this with the API? I know that I can not find a key to press on the phone to do this but rather have to use the Touchscreen. Any help would be greatly appreciated.
    Thanks,
    Jim

    Subject: RE: 9971 Issue
    Replied by: Stephen Welsh on 30-10-2012 04:26:39 AM
    Hi Jim,
    If you are not aware there is a product called "PhoneView" from UnifiedFX (http://www.unifiedfx.com) that does all of what you need and a lot more. In particular it has some "special sauce" that allows ITL files to be deleted in practically any situation as well as the ability to determine which IP Phones may have an invalid ITL file.
    The following video is a demo on deleting ITL Files:
    http://www.youtube.com/watch?v=pz6FKIjsQv4
    PhoneView saves a lot of time and effort as part of an upgrade project, I recomend a WebEx session to get a full overview.
    Thanks
    Stephen

    Subject: RE: 9971 Issue
    Replied by: Stephen Welsh on 30-10-2012 04:36:51 AM
    JAMES DEPHILLIP II:
    When You change the TFTP setting on the phone you get a popup asking you to erase the ITL file or to continue. This really makes life easy but I can not find a way to select "Erase" remotely. Is there a way to do this with the API? I know that I can not find a key to press on the phone to do this but rather have to use the Touchscreen. Any help would be greatly appreciated.

    Unfortunately there is no "remote touch" capability for any model of Cisco Phone, I've heard of a special internal firmware release that has this capability, but was never released "for security reasons"?
    As stated PhoneView from (http://www.unifiedfx.com) has the ability to delete the ITL/CTL file from any Cisco Phone remotely (including the 9971), it can do this in a single mouse click for 10,000's of phones.
    Thanks
    Stephen

    Subject: RE: 9971 Issue
    Replied by: Jeffrey Ness on 30-10-2012 05:34:54 AM
    If you are looking to erase the ITL across ALL of the phones in the cluster at once there is a parameter in Communications Manager to do this. It is the Pre-8.X rollback parameter. It will require being set to True and then resetting all phones to get the change.

    Subject: RE: 9971 Issue
    Replied by: JAMES DEPHILLIP II on 30-10-2012 09:13:52 AM
    I am familiar with phone view however, I already created an application using IPPS to do this for 79XX phones. It will reach out to hundreds of phones at one time and do this. The issue I have is that I have no way to press the "Erase" button on the 9971 without using the touchscreen leaving this model of phone out of the script. I am wondering if anyone knows a way to handle that function. I wish I could use the service parameter but in our enviroment we can not because it disables HTTPS on the phones when you do that.
    Thanks,
    Jim

    Subject: RE: Automatic reply: New Message from JAMES DEPHILLIP II in IP Phone Servic
    Replied by: JAMES DEPHILLIP II on 30-10-2012 01:01:47 PM
    I figured it out...The button was actually a softkey option...I didn't realize that this was the case thanks all.