Reply Template Error

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    Created by: Ankit Rustagi on 31-10-2012 05:51:10 AM
    We have created a custom reply template in Socialminer, in which we have added two frames to the reply template. The frames are showing Sugar CRM and Post Author History. But the reply template is very unreliable, ie it works at times but sometiimes an error message appears - "Custom Reply template is not available" and the reply template fails to load. Could some one tell us about what is causing this error ?

    Subject: RE: Reply Template Error
    Replied by: Andrew Cleasby on 31-10-2012 11:49:19 AM
    Hi Ankit,
     
    There is a 5 second timeout enforced by the gadget container when fetching the reply template.  Is your template taking several seconds (or more) to load?  (Note that the template is loaded via the SocialMiner server, so any connectivity issues between that server and your reply template server could cause problems.)
     
    Ankit Rustagi:
    We have created a custom reply template in Socialminer, in which we have added two frames to the reply template. The frames are showing Sugar CRM and Post Author History. But the reply template is very unreliable, ie it works at times but sometiimes an error message appears - "Custom Reply template is not available" and the reply template fails to load. Could some one tell us about what is causing this error ?