CUIC - Report Footers / Summary showing cumulative data

Document created by cdnadmin on Jan 25, 2014
Version 1Show Document
  • View in full screen mode
This document was generated from CDN thread

Created by: Kieran Byng on 04-10-2012 10:50:49 AM
Hello!    
 
When running historical reports the group summary / footer calculation shows the total for that interval (and each interval after that)  
What formula should I be using if I wanted to show the total/SUM of all preceeding intervals at each group summary footer.
 
So I can show at each point during that day what the total calls offered (for example) were at that point?   I tried using 'SUM(${Offered})' as a custom footer formula but again this is only showing the total of the calls offered in that interval.
 
Does anybody know a way of doing this?    
 
Also does anybody know how to (what I should) tweak the SQL query of the historical reports if I just wanted to bring back totals for the day (and not show any intervals?)

Attachments

    Outcomes