API to query HDS for agent real time report for sales force

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Created by: Ramprasad Rathod on 02-10-2012 11:47:50 PM
Hi Everyone,
Please let me know if this is possible, Will there be any API available which can directly query ICM HDS for the agent real time report or any real time report which can fetch the data and show up on sales force website
Thanks
Ram

Subject: RE: API to query HDS for agent real time report for sales force
Replied by: Omar Abulaban on 03-10-2012 06:36:02 AM
You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough?

Subject: RE: New Message from Omar Abulaban in Contact Center Reporting (CCR) - Cont
Replied by: Ramprasad Rathod on 03-10-2012 07:13:10 AM
Omar Thanks for replying..

I have request from sales force team … Asking for an API that will allow him to query on data in the HDS and integrate into custom objects in Salesforce.

Is this possible

Thanks
Ram


From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, October 03, 2012 5:06 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Omar Abulaban in Contact Center Reporting (CCR) - Contact Center Reporting: RE: API to query HDS for agent real time report for sales force

Omar Abulaban has created a new message in the forum "Contact Center Reporting": -------------------------------------------------------------- You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough?
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To respond to this post, please click the following link: http://localhost/web/ccr/forums/-/message_boards/view_message/7301671 or simply reply to this email.

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