Need to Setup sound on CUIC reporting

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Created by: Ramprasad Rathod on 02-10-2012 11:51:15 PM
HI
Is there a way to set up a sound on CUIC, when the call is waiting in queue.. we have ablity to set a threshold to change the colour on the column. But can we set up a sound when the call is waiting in queue, so that agents and supervisor will be alerted.
CUIC ver is 8.5.2
Thanks
Ram

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