UCCX8.5.1 - skill based routing question

Version 1
    This document was generated from CDN thread

    Created by: JOHN CHOI on 20-09-2012 11:31:41 AM
    Hi,
     
    Here my screnario,
    -three agent groups, agent group1 handles call from US, group2 for Canada and group3 for other country
    -total
    50 applications, agents handle all applications as per assigned
    skillset which means two lookup logic that calling area and
    application skillset
    >a call from US, routing to agent group1 and lookup application skillset within the agent group1
    >a call from Canada, routing to agent group2 and lookup application skillset within the agent group2
    >a call from other country, routing to agent group3 and lookup application skillset within the agent group3
     
    I can achieve this by creating,
    csq_us_appl1,,,,, csq_us_appl50
    csq_ca_appl1,,,,, csq_ca_appl50
    csq_other_appl1,,,,, csq_other_appl50
    !
    agents on agent group1=assign skillset, 'us' and 'applications'
    agents on agent group2=assign skillset, 'ca' and 'applications'
    agents on agent group3=assign skillset, 'other' and 'applications'
     
    My approach requires total 150 CSQs but its max-up the UCCX CSQ limitation,,,,
     
    Any way to simplify the routing logic to minimize the CSQs?
     
    Thanks in advance,
    John