UCCXCTI - Supervisor Desktop

Version 1
    This document was generated from CDN thread

    Created by: amit gandhi on 08-09-2012 12:52:56 AM
    hi,
         When agent is logged-in using UCCXCTI protocol, they are not shown up in Cisco Supervisor desktop. Is there any Cisco document or URL where this is official confirmed?
     
    thanks.

    Subject: RE: New Message from amit gandhi in Unified Contact Center Express CTI (UCC
    Replied by: David Lender on 10-09-2012 10:47:31 AM
    This is as expected.  CAD Supervisor desktop uses a proprietary protocol to view agents.  Agents not logged in with CAD will not show up in Supervisor desktop.

    Subject: RE: New Message from amit gandhi in Unified Contact Center Express CTI (UCC
    Replied by: amit gandhi on 10-09-2012 10:51:07 PM
    This is as expected.  CAD Supervisor desktop uses a proprietary protocol to view agents.  Agents not logged in with CAD will not show up in Supervisor desktop.

     
    Thanks for your response.
     
    We are system integrators, it gets hard to convince a client without any Cisco document stating this.