Subject: Re: New Message from Michael Lee in Voice Gateway API (VGAPI) - TCL-API: Co
Replied by: LEON MCCALLA on 27-08-2012 08:02:28 PM
export the data during each call to a radius server. collect the stats from the radius records.
This document was generated from CDN thread
Created by: Michael Lee on 27-08-2012 06:30:18 PM
I'm wondering what the best practice is to collect IVR menu options chosen by a caller and write these stats out to a file for creating a basic report?
At a high level, I'm thing that I could write the stats to a file on the routers flash, however I would prefer to reduce the number of times I write out the file. Is there away to keep the stats collection in memory as variables and then write the stats on each hour for example?
My current IVR (like most I guess) stops once the caller has been routed to the destination hunt group.
Is it possible to keep the stat variables in memory?
Or should I be storing these varibles on a remote server?
Subject: RE: Collecting stats from IVR Menu options
Replied by: Yaw-Ming Chen on 27-08-2012 06:56:51 PM
I don't think you can keep stats in memory.