Help on new report creation

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Created by: GOPALASRINIVASAN KUPPUSWAMY on 28-08-2012 11:34:20 PM
Hi ,
Iam now to CUIC. we are using CUIC 8.5.  Could you please help on the following,
1. Step by Step to procedure to create new report.
2. Call Answered within SLA and Call Answered outside SLA - Need to include these column. - Call Type Skill Group Historical All Field.