How to resolve Overall Server Status reported as "Moderate Fault"?

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    This document was generated from CDN thread

    Created by: John Devavaram on 23-08-2012 03:04:50 PM
    Hello team,
     
    The UCS-E series module that I had installed on an ISR G2 (3945e) running Cisco IOS 15.2(4)M1 is reporting the Overall Server Status as "Moderate Fault".
     
    Looks like it is due to temperature sensors reporting critical status for the processor and memory.
     
    I have attached the screen captures for your perusal.
     
    Let me know how to fix these issues to make the server come up without any faults.
     
    Thank you,
    John
     
    P.S:  Tried the hard reset of the module from the CIMC GUO and powering off the UCS-E module.  Powering of the router and powering on the router also did not resolve the issue.

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: Jorge Banuelos on 23-08-2012 04:43:58 PM
    HI,
    I had this exact issue. You will need to upgrade your BIOS firmware and your CIMC firmware to the latest available in order to get these faults fixed.

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: Brett Tiller on 23-08-2012 05:11:48 PM
    Hi John,

    Please let us know what version of the BIOS and CIMC Firmware are currently on the system.  You can get this data from the CIMC Summary page via the 'BIOS Version' and 'Firmware Version' fields.  Also please provide the board type which you can get from 'Product Name' field.

    Thanks,

    Brett

    Subject: Re: New Message from John Devavaram in Unified Computing System E-Series Se
    Replied by: Jin Zhang on 23-08-2012 06:18:19 PM
    Hi, Brett,

    Since both Tony and John are having this issue, and they need to upgrade the BMC and BIOS image. Is there some location we can post these images so that they can download and install by themselves?

    Thanks,

    Jin

    From: Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
    Reply-To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
    Date: Thursday, August 23, 2012 3:11 PM
    To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
    Subject: New Message from John Devavaram in Unified Computing System E-Series Servers (UCSE) - Technical Questions: RE: How to resolve Overall Server Status reported as "Moderate Fault"?

    John Devavaram has created a new message in the forum "Technical Questions":

    --------------------------------------------------------------
    Hello Brett and team,

    Thank you for the updates. Here are the details:

    BIOS Version: 4.6.4.4

    Firmware Version: 1.0(1.20120507175351)

    Let me know how to get the latest BIOS and Firmware.

    Thank you and regards,
    John
    --
    To respond to this post, please click the following link:

    <http://developer.cisco.com/web/ucse/forums/-/message_boards/view_message/6341392>

    or simply reply to this email.

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: Brett Tiller on 23-08-2012 08:49:27 PM
    Hi John,

    Your requested BIOS/BMC firmware images are posted in our knowledgebase - http://developer.cisco.com/web/ucse/docs .

    Thanks,

    Brett

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: Jin Zhang on 23-08-2012 03:27:07 PM
    Hi, John,

    someone hit exactly the same problem yesterday. and it is fixed by installing a newer version of the BIOS, I believe.

    let me find out more from them.

    thanks,

    Jin

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: John Devavaram on 23-08-2012 06:11:13 PM
    Hello Brett and team,

    Thank you for the updates. Here are the details:

    BIOS Version: 4.6.4.4

    Firmware Version: 1.0(1.20120507175351)

    Let me know how to get the latest BIOS and Firmware.

    Thank you and regards,
    John

    Subject: RE: How to resolve Overall Server Status reported as "Moderate Fault"?
    Replied by: John Devavaram on 23-08-2012 11:27:49 PM
    Thank you, team.

    Yes, the upgrade fixed the problem. 

    The new versions are listed below:

    BIOS Version: 4.6.4.8

    Firmware Version: 1.0(1.20120607153607)


    Regards,
    John