Does app-b-acd-aa-3.0.0.2.tcl supports in H323 gateway

Version 1
    This document was generated from CDN thread

    Created by: Hariharan S on 10-08-2012 08:02:45 AM
    Hi All,
     
    I am new to tcl scripts and i need the following for our setup
     
    press 0 for operator
    press 1 to reach extension we wish to reach.
     
    I used the app-b-acd-aa-3.0.0.2.tcl and app-b-acd-3.0.0.2.tcl.
     
    First of all to be honest, i am not sure how to make this up...
     
    Config for TCL is as below:
     
    application
     service aa1 flash:app-b-acd-aa-3.0.0.2.tcl
      paramspace english index 1
      param number-of-hunt-grps 1
      param handoff-string aa
      param dial-by-extension-option 1
      param operator 6894055
      paramspace english language en
      param max-time-vm-retry 2
      param max-extension-length 7
      param aa-pilot 6894063
      paramspace english location flash:
      param second-greeting-time 60
      param welcome-prompt _bacd_welcome.au
      param call-retry-timer 15
      param max-time-call-retry 700
      param voice-mail 1234
      param service-name queue
     !
    !
     service queue flash:app-b-acd-3.0.0.2.tcl
     param queue-len 15
     param aa-hunt10 6894055
     param queue-manager-debugs 1
     param number-of-hunt-grps 1
    !
     
    after loaded this script i am getting the below error on gateway:
     
    Aug 10 11:41:51.226 GMT: //1658//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Started <<<
    Aug 10 11:41:51.226 GMT: //1658//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Handoff String = aa <<<
    Aug 10 11:41:51.226 GMT: //1658//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
    Aug 10 11:41:51.226 GMT: TCL script failure
            Result:
                             Handoff Failed
    Aug 10 11:41:51.226 GMT:        TCL script failure errorInfo:
                            Handoff Failed
        while executing
    "handoff appl $tmpLeg $hstring
        (procedure "QueueManager.Start" line 63)
        invoked from within
    "QueueManager.Start"
     
    Need your advice and views...
     
    Thanks
    Hariharan.S
     

    Subject: RE: Does app-b-acd-aa-3.0.0.2.tcl supports in H323 gateway
    Replied by: Raghavendra Gutty Veeranagappa on 10-08-2012 08:19:50 AM
    Hi Hariharan,

    please modify handoff-string param to aa1 instead of aa, it should be same as the AA service name.

    param handoff-string aa1

    Thanks,
    Raghavendra

    Subject: RE: Does app-b-acd-aa-3.0.0.2.tcl supports in H323 gateway
    Replied by: Hariharan S on 10-08-2012 08:29:38 AM
    Works like a charm sir..
     
    Thanks
    Hari.S