CUIC 8.5 Migrated Webview Reports (Including Outbound Option)

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Created by: Nathan Luk on 07-08-2012 04:44:01 AM
Hi all,
 
Thought I'd do some giving back. Here are a number of webview reports I have migrated recently for some clients of mine. One thing I ran into with a lot of the reports available on here is that since they use anonymous blocks, you can no longer use the relative dates which makes them useless for recurring schedules. I got around this by implementing a custom collection for relative dates (which I've creatively named "Dates") and set the date range in the SQL based on the value of the custom collection which was a trick I found from another post in these forums. Haven't really tested it but I believe when you import the template it should also create the collection for you as well. Let me know if it doesn't. This isn't a full set of migrated reports but covers most of the ones I've come across which my clients have required.
 
List of the migrated reports I have included in the zip are:
 
Agent:
peragt03_Agent Media Logout Status Report
peragt04_Agent Task Detail Activity Report
peragt05_Agent Task Detail Performance Report
peragt06_Agent State Trace Detail By Events Report
peragt20_Agent Real Time Report
peragt21_Agent Task Summary Half Hour Report
peragt22_Agent Task Summary Daily Report
peragt23_Agent Performance Summary Half Hour Repor
peragt24_Agent Performance Summary Daily Report
peragt25_Agent Consolidated Half Hour Report
peragt26_Agent Consolidated Daily Report
peragt27_Agent Historical All Fields Report
peragt28_Agent Real Time All Fields Report
peragt30_Agent Not Ready Summary
peragt31_Agent Not Ready Detail Report
 
Agent Skill Group:
agtskg03 - Agent Skill Group Logout Status
agtskg04_Daily Agent Activity
agtskg05_Agent Task Detail Performance
agtskg06_Outbound Option Status Report
agtskg07_Agent Skill Group Task Analysis Report
agtskg10_Outbound Option Predictive and Progressiv
agtskg11_Outbound Option Preview Task Detail Pefor
agtskg12_Outbound Option Reservation Task Detail P
agtskg21_Agent Skill Group Task Summary Half Hour
agtskg22_Agent Skill Group Task Summary Daily
agtskg23_Agent Skill Group Performance Summary HH
agtskg24_Agent Skill Group Performance Summary Dai
agtskg25_Agent Skill Group Consolidated Half Hour
agtskg26_Agent Skill Group Consolidated Daily
agtskg27_Agent Skill Group Historical All Fields Report
agtskg28_Agent Skill Group Real Time All Fields Report
agtskg30_IPCC Agent Skill Group Real Time Report
 
Agent Team:
agteam02_Agent Skill Group Status
agteam03_Agent Logout Status By Team
agteam04_Agent Task Detail Activity Report
agteam05_Task Detail Performance Report By Team
agteam20_Agent Team Real Time Report
agteam21_Agent Team Task Summary Half Hour
agteam22_Agent Team Task Summary Daily Report
agteam23_Agent Team Performance Summary Half Hour
agteam24_Agent Team Performance Summary Daily
agteam25_Agent Team Consolidated Half Hour Report
agteam26_Agent Team Consolidated Daily Report
agteam27_Agent Team Historical All Fields
agteam28_Agent Team Real Time All Fields Report
agteam29_Agent Skill Group Assignment Real Time
agteam32_Agent Team State Counts Real Time Report
agteam34_In Out Task Duration Agent Detail Daily
agteam35_In Out Task Duration Agent Detail Half Hr
agteam36_In Out Task Durations Daily
 
Call Type:
caltyp01_Call Type Status Real Time
caltyp05_Analysis of Calls Half Hour Report
caltyp20_Call Type Real Time Report
caltyp21_Call Type Half Hour Report
caltyp22_Call Type Daily Report
caltyp23_Call Type Historical All Fields
caltyp24_Call Type Real Time All Fields
caltyp31_Abandon Answer Distribution by Half Hour
caltyp32_Abandon Answer Distribution Report
caltyp33_Abandon Answer Cumulative Distribution HH
caltyp34_Abandon Answer Cumulative Distribution
caltyp35_VRU Calls Analysis Half Hour Report
caltyp36_VRU Calls Analysis Daily Report
 
Outbound Campaign Query Rule:
camqry01_Call Counts Of Query Rule Within Campaign
camqry02_Call Counts per Campaign Real Time Report
camqry03_Valid Campaign Dialing Times Report
camqry04_Valid Query Rule Dialing Times Report
camqry05_Call Summary Count Of Query Rule Within C
camqry06_Call Summary Count per Campaign Real Time
camqry10_Call Counts of Query Rule Within Campaign
camqry11_Summary of Call Counts per Campaign Half
camqry12_Summary of Attempts per Campaign Half Hou
camqry13_Summary of Attempts per Campaign Daily Re
camqry14_Breakdown of Attempts per Campaign HH
camqry15_Breakdown of attempts per Campaign Daily
camqry16_Summary Attempts of QR Within Campaign HH
camqry17_Summary Attempts of QR in Campaign Daily
camqry18_Breakdown of attempts per Query Rule HH
camqry19_Breakdown of attempts per QR Daily
camqry20_Campaign Consolidated Half Hour Report
camqry21_Campaign Consolidated Daily Report
camqry22_Campaign Performance Detailed Half Hour
camqry23_Campaign Performance Detailed Daily
 
Outbound Dialers:
dialer01_Dialer Real Time Report
dialer10_Dialer Call Result Summary Half Hour
dialer11_Dialer Capacity Half Hour Report
dialer12_Dialer Capacity Daily Report
dialpr01_Dialer Port Status Real Time
 
Outbound Import Rules:
imprul01_Import Status Real Time Report
imprul10_Import Rule Report
 
Peripheral Skill Group:
perskg08_FTE for Skill Groups Half Hour
perskg11_Outbound Option Stats by Skill Group
perskg12_Outbound Call Detail Performance Half Hr
perskg14_Outbound Rolling 5-min Skill Group Status
perskg20_Skill Group Status Real Time
perskg21_Skill Group Summary Half Hour
perskg22_Skill Group Summary Daily
perskg23_Skill Group Performance Summary Half Hour
perskg24_Skill Group Performance Summary Daily
perskg27_Skill Group Daily All Fields
perskg27_Skill Group Half Hour All Fields
perskg28_Skill Group Real Time All Fields Report
perskg29_Skill Group Agents Not Logged In Realtime
perskg30_Skill Group Status Real Time Report
perskg35_Skill Group Consolidated Half Hour
perskg36_Skill Group Consolidated Daily Report
 
Trunk Group:
trkgrp03_Trunk Group Status Real Time Report
trkgrp04_Trunks Real Time All Fields
trkgrp11_Trunk Group Performance Half Hour Report
trkgrp12_Trunks Half Hour All Fields
trkgrp22_IVR Ports Status Real Time Report
trkgrp23_IVR Ports Performance Half Hour Report
 

Cheers,
Nathan Luk

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Isidro Fernandez on 15-08-2012 09:36:08 AM
A Million thanks Nathan! Your reports are the only ones I've seen showing the totals per agent and in addition the relative time feature is just great. You saved us a lot of work and pain with our Webview migration.
 
Thanks again!
Isidro

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: mike rainville on 05-09-2012 07:07:02 AM
This looks like exactly what i need, however I past the code into the reports defenition and i'm able to create the parameters but i'm getting an error, not letting me create the fields. what am i doing wrong? thansk Mike

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Nathan Luk on 06-09-2012 06:30:17 AM
Hi Mike,

You shouldn't need to create them from definitions. You should just be able to import the report by going to the reports tab, clicking Import Report and just selecting the relevant zip of the report you want to import.

Cheers,
Nathan

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Matthew Page on 04-02-2013 04:32:55 AM
Hi
 
Can you upload the ZIP file again? It is not downloadable any more.
 
Thanks
 
Matt

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Senthil Kumar Natarajan on 04-02-2013 09:20:26 AM
Matthew Page:
Hi
 
Can you upload the ZIP file again? It is not downloadable any more.
 
Thanks
 
Matt

 
Have you tried downloading it off this website. I beleive Cisco has posted the RD here. check under documentation section of this portal.
http://developer.cisco.com/web/ccr/documentation
 
-senthil
 
 
 
 

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Carmen Logue on 04-02-2013 03:23:33 PM
Hi -- When they redid the user experience with developer site, I had to move Nathan's zip file but it is still posted here:
http://developer.cisco.com/web/ccr/documentation
 
It is under the top category labeled "ReportXML - CUIC 85 Migrated WebView Reports.zip"

Subject: RE: CUIC 8.5 Migrated Webview Reports (Including Outbound Option)
Replied by: Diwakar Dhanasami on 16-09-2013 11:58:28 AM
Hi,
I've imported the Report. The Collection "Dates" is also created. However when i run the report i can still get the report for just for that day. Am i missing anything?
Thanks,
DD

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