Credential Parameters Not Updated by updateUser

Version 1
    This document was generated from CDN thread

    Created by: Ryan LaFountain on 23-07-2012 08:49:04 AM
    Hi,
     
    I am running CUCM 8.6.2.22027-1 and having issues updating pinCredentials via updateUser. I am trying to set the PIN, unlock the account and check the box for forcing the user to change the PIN at next login. Each time, AXL returns success with the UUID, but the changes are not made in the CUCM DB. AXL logs seem to suggest this is successful, but I see no SQL query being executed other than the conversion of the userid to PKID from the enduser table.
     
    Example request:
     
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <SOAP-ENV:Body> <axl:updateUser xmlns:axl="http://www.cisco.com/AXL/API/8.5" xsi:schemaLocation="http://www.cisco.com/AXL/API/8.5 http://ccmserver/schema/axlsoap.xsd" sequence="1343003022"><userid>rlafount</userid><pinCredentials><pinCredLockedByAdministrator>false</pinCredLockedByAdministrator></pinCredentials></axl:updateUser></SOAP-ENV:Body> </SOAP-ENV:Envelope>
     
    Response from AXL:
     
    <?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><ns:updateUserResponse xmlns:ns="http://www.cisco.com/AXL/API/8.5"><return>{9B762B3C-DBF0-BA97-C162-8037B8684A03}</return></ns:updateUserResponse></soapenv:Body></soapenv:Envelope>
     
    But, the Locked By Administrator flag on the CCMAdmin page is not unchecked. Looks like this has been an issue in various versions:
     
    CSCso57453
    CSCsz56103
    CSCtd16011
    CSCta54614
    CSCtj33664
     
    But, I cannot find an existing defect on this version.
     
    Thanks in advance.
     
    -Ryan