CUIC UCCE

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Created by: Santiago Salvador Figueroa on 10-07-2012 06:24:44 PM
Hello I need help! How can I to do supervisorA  only to see skillgroupA report and angents member of skillgroupA, and supervisorB can only to see skillGB, I need supervisorA do not see others skillgroups this for reason of information private.
 
 
can anyone help me?
 
thanks
 
 

Subject: RE: New Message from Santiago Salvador Figueroa in Contact Center Reporting
Replied by: Ronald Reif on 11-07-2012 10:26:14 AM
Santiago,

Our 3rd party solution can deliver what you need.  As I understand - the
UCCX is not capable of providing that class of restriction.



Please contact me if you would like to discuss our solution in detail.



Ron Reif

rreiff@smsi.com







  _____ 

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]

Sent: Tuesday, July 10, 2012 5:25 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Santiago Salvador Figueroa in Contact Center
Reporting (CCR) - Contact Center Reporting: CUIC UCCE



Santiago Salvador Figueroa has created a new message in the forum "Contact
Center Reporting":

--------------------------------------------------------------
Hello I need help! How can I to do supervisorA  only to see skillgroupA
report and angents member of skillgroupA, and supervisorB can only to see
skillGB, I need supervisorA do not see others skillgroups this for reason of
information private.


can anyone help me?

thanks


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Subject: RE: CUIC UCCE
Replied by: Santiago Salvador Figueroa on 18-07-2012 12:18:12 AM
Hello Ed, thanks for your reply,Now what occurs if I want to do same with calltype reports or others reports ?apply the same concepts or configuration?

Best Regards.

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