CUIC UCCE

Version 1
    This document was generated from CDN thread

    Created by: Santiago Salvador Figueroa on 10-07-2012 06:24:44 PM
    Hello I need help! How can I to do supervisorA  only to see skillgroupA report and angents member of skillgroupA, and supervisorB can only to see skillGB, I need supervisorA do not see others skillgroups this for reason of information private.
     
     
    can anyone help me?
     
    thanks
     
     

    Subject: RE: New Message from Santiago Salvador Figueroa in Contact Center Reporting
    Replied by: Ronald Reif on 11-07-2012 10:26:14 AM
    Santiago,

    Our 3rd party solution can deliver what you need.  As I understand - the
    UCCX is not capable of providing that class of restriction.



    Please contact me if you would like to discuss our solution in detail.



    Ron Reif

    rreiff@smsi.com







      _____ 

    From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]

    Sent: Tuesday, July 10, 2012 5:25 PM
    To: cdicuser@developer.cisco.com
    Subject: New Message from Santiago Salvador Figueroa in Contact Center
    Reporting (CCR) - Contact Center Reporting: CUIC UCCE



    Santiago Salvador Figueroa has created a new message in the forum "Contact
    Center Reporting":

    --------------------------------------------------------------
    Hello I need help! How can I to do supervisorA  only to see skillgroupA
    report and angents member of skillgroupA, and supervisorB can only to see
    skillGB, I need supervisorA do not see others skillgroups this for reason of
    information private.


    can anyone help me?

    thanks


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    Subject: RE: CUIC UCCE
    Replied by: Santiago Salvador Figueroa on 18-07-2012 12:18:12 AM
    Hello Ed, thanks for your reply,Now what occurs if I want to do same with calltype reports or others reports ?apply the same concepts or configuration?

    Best Regards.